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534742

August 7th, 2015 17:00

Fingerprint Reader for Dell Latitude E5430

Hello, 

Today I upgraded my Latitude E5430 to windows 10 from windows 8.1, I am really excited to using this new operating system however I have a problem. 

My fingerprint reader is not working and i am looking for the driver online it seems that you do not have it. 

How can get my fingerprint reader to work again? 

Thank you 

2 Intern

 • 

395 Posts

August 8th, 2015 06:00

Hi,

Thank you for writing to the Dell Community Forum.

Do you find any devices with yellow exclamation or other devices in the device manager? If yes, please share a screenshot of the device manager. 

On Latitude E5430, Dell Data Protection | Security Tools is the application required to configure and maintain the fingerprint access. Please download the application from the link below and let me know if it works fine:

http://dell.to/1K9I8GL  

1 Message

September 15th, 2015 17:00

I already tried that file on Windows 10 64 Bit and fingerprint doesn´t work. The information was that fingerprint device is not recognized but the Driver is correctly installed and present in the device view (no error). My system is a DELL E5430... Any suggestions ? 

January 22nd, 2018 10:00

I have downloaded the Authentec driver and installed it, but I couldn't able to set up my Fingerprint .

can you please guide me how to set up it..

im using Dell Latitude E5430 series

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