* Which specific XPS desktop model? * Test the USB 3.0 memory stick in the remaining three rear USB 3.0 ports. Does the same issue occur? * Then move the receiver to a front USB 3.0 port. Test the USB 3.0 memory stick on the front and rear USB 3.0 ports. Does the same issue occur?
I tested the USB 3.0 memory stick in the rear ports, and in every case, the mouse pointer wouldn't move.
I moved the receiver to the right front 3.0 port, and inserted the memory stick in the front left. The mouse pointer wouldn't move.
Leaving the receiver in front, I tested the memory stick in all four of the rear ports. The mouse pointer moved. I could open another window, etc. In other words, everything worked as expected.
I would prefer to have the mouse receiver out of sight in the rear, but at least I know that I can switch it when I need to update this memory stick.
I read that rear USB 3.0 ports may have more bandwidth than front ports - could this explain why switching things around solves my problem? Even so, I don't understand why the mouse receiver needs to be in a front port when this stick is in the rear.
Odd issue. All of the USB 3.0 ports have the same bandwidth. You can try to let Intel update any chipset drivers, reboot and retest. Also consider getting an external $9.99 USB 3.0 hub to plug into the rear of the XPS and testing the receiver in it.
I did the Intel update process. It found one update for Wireless, so I installed it. Right this minute, I have the USB Mouse receiver plugged in a rear USB 3.0 port, and the USB 3.0 memory stick that was causing me problems plugged into a front port. The mouse is functioning properly!
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 24th, 2017 12:00
* Which specific XPS desktop model?
* Test the USB 3.0 memory stick in the remaining three rear USB 3.0 ports. Does the same issue occur?
* Then move the receiver to a front USB 3.0 port. Test the USB 3.0 memory stick on the front and rear USB 3.0 ports. Does the same issue occur?
ColinM_Campbell
20 Posts
0
October 24th, 2017 18:00
My XPS is an 8700; the service tag is .
I tested the USB 3.0 memory stick in the rear ports, and in every case, the mouse pointer wouldn't move.
I moved the receiver to the right front 3.0 port, and inserted the memory stick in the front left. The mouse pointer wouldn't move.
Leaving the receiver in front, I tested the memory stick in all four of the rear ports. The mouse pointer moved. I could open another window, etc. In other words, everything worked as expected.
I would prefer to have the mouse receiver out of sight in the rear, but at least I know that I can switch it when I need to update this memory stick.
I read that rear USB 3.0 ports may have more bandwidth than front ports - could this explain why switching things around solves my problem? Even so, I don't understand why the mouse receiver needs to be in a front port when this stick is in the rear.
Thanks for your help!
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 25th, 2017 07:00
Odd issue. All of the USB 3.0 ports have the same bandwidth. You can try to let Intel update any chipset drivers, reboot and retest. Also consider getting an external $9.99 USB 3.0 hub to plug into the rear of the XPS and testing the receiver in it.
ColinM_Campbell
20 Posts
0
October 25th, 2017 11:00
I did the Intel update process. It found one update for Wireless, so I installed it. Right this minute, I have the USB Mouse receiver plugged in a rear USB 3.0 port, and the USB 3.0 memory stick that was causing me problems plugged into a front port. The mouse is functioning properly!
Thanks for guiding me through this fix!