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11421
November 27th, 2012 14:00
560 INSPIRON SYSTEM RESTORE
I have a 560 that I need to do a factory restore on. The disk that came with the computer when it was purchased doesn't do anything when it is in the disk drive. I can hear the drive running but nothing shows up on the screen or in the computer tab. I called dell and they said that i don't need the disk to perform the restore, but I would have to pay $60. is there any truth to that? how can I do this without the disc? my OS is Windows 7. the computer was struck by lightning about 3 months ago and the data was transfered to an external HDD yesterday. PLEASE HELP
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DELL-Madhur B
4 Apprentice
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565 Posts
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November 27th, 2012 15:00
Hi whip_24,
Based on the given description I believe you want to restore the computer to factory settings.
To restore the computer to the factory settings please follow the steps mentioned in the below link:
Note: If there is any important data, please back-up the data to avoid any data loss.
Note: If the Operating System was re-installed with the OS disc then this option might not work.
For any clarifications feel free to contact me.
DELL-Madhur B
4 Apprentice
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565 Posts
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December 2nd, 2012 22:00
Hi whip_24,
Unfortunately we have not received feedback from you on this topic. If you need continued support, please write back to us. Other community members who need assistance please start your own topic in a new thread.
ketemaa2
1 Message
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March 29th, 2013 20:00
i am having the same problem. i was stacked by a mallware and needed to restore to factory setting. but every time i get to the following step my computer freeze. nothing happens after that
" Press the on the keyboard to select Repair Your Computer on the Advanced Boot Optionsmenu, and then press ."
I cant get any thing happen after the above step. i have new anti virus installed but the system is damaged and i am barely able to use the computer. please help