Accidently deleted BCMSMMSG.exe

Question

I got hit with antivirus2008pro and it really messed up my computer to the point it was unable to stay booted in either Windows XP or in Safe Mode. I used info on the HiJack forum and microsoft.com support to get back to where I can now load windows, but:   I can't get access to the internet, none of my printers showup, I can't do searches, I can't access Help and Support (error message of a service is not running).   While I was working on fixing the trojan I misunderstood some directions and permanently deleted the file BCMSMMSG.exe from C:\Windows and also the same file from C:\DRIVERS\Modem. I'm not certain if the abscense of these files is causing all my problems or not, but I'm wondering how do I get these files back?   I have no ability to go online with the computer to try any of the online diagnostics or anything else online. I have my original Windows XP CD, but I'm afraid to reinstall Windows XP which was pre SP2 because I have no ideal what that would do.   I'm posting here and in HiJack since I didn't know where would be most appropriate.

dave51_2fe887 · Answer

BCMSMMSG.exe is your Modem driver. If you have the Dell Resource CD you can reinstall drivers with it.

Check in "Device Manager" for yellow ? or triangled !. You don't want to get back online till you know the

computer is clean.

Hopefully you can get help on the HiJack Forum.

Message Edited by dave5 on 09-06-2008 04:53 PM

GEMMSM77 · Answer

I would love to access Device manager, but there are a lot of features that preswently do not function if they have anything to do with any kind of search. I can bring up the control panel and system properties, but when I open Device Drivers the entire window is blank.

The HiJack forum requires the HiJack log and this can't be provided because I can't access the internet or my local network.

If there is another forum to try please let me know.

GEMMSM77 · Answer

I have discovered that my computer with the problem will not recognize my cd drives nor any of the USB ports so I can't find any way to get the HiJack program into that computer and without it that forum can't/won't provide any more assistance.

Where does one turn to get help with suggestions on how to recover the functionality of my computer?

Larry R · Answer

Can you boot from the Dell Resource (aka Drivers & Utilities) CD or the Windows disk?  If you can then the drives are working correctly, and the problem with using them is in Windows.

Windows General

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