Adobe Acrobat Reader Problem

Question

I tried to download a publication from the irs.gov website but got this error message 'The following add-on was running when this problem occurred: AcroPDF.dll'  I recall a recent Adobe update download; could this be the proble and how do I fix it?  I tried to remove my Adobe Acrobat reader 7.0 program and I got an error message that it wasn't there, or something like that.  Should i try a System Restore prior to the update?   Thanks for your help.   JackieR

85rx-7se · Answer

Easiest thing to try is just a reinstall of Acrobat Reader
It will usually fix whatever is wrong .. after it works you
may want to Disable Auto Updates of Acrobat Reader
if you think that was what caused the problem.

Annie70 · Answer

Adobe Reader version 8 is now available.

JackieR · Answer

Thanks for the responses, but when I tried to uninstall Adobe 7.08, I got a message that there were other programs connected to it running and to turn them off.  There were none.  So then I tried downloading the latest version of Adobe AR - 9.0.  No dice when it got to the 'Install' part.  The message was that 'the patch package could not be opened' and I might not have the authority to run the program on my C drive.  (Huh?)  I've done two System Restores to the dates I know it was working (before I agreed to the January 15 update download to make my version 7.0 into 7.08) and it still gives me the same responses.   All suggestions are welcome.   JR

JackieR · Answer

Here's something else that may help in assisting me.  I can open an existing PDF file that I've saved, so I must have a working version of the software.  It's when I click on a link to a form or pub that I get the error messages and the link won't open.

tommyo1954 · Answer

Oops... error on my part; please disregard...   Sorry about that...     Message Edited by tommyo1954 on 01-28-200707:48 AM

JackieR · Answer

Tommyo,   What does the Macromedia uninstall link have to do with Adobe Acrobat Reader?  Before I use it, I want to make sure this is the right link.  Thanks.

tommyo1954 · Answer

My bad; sorry..  I re-read your question numerous times but I don't understand it.... please disregard my previous link above. I was misunderstanding you as trying to delete Acrobat to install a newer version of it; sorry 'bout that...

Windows General

Was this post helpful?