Application Popup

Question

Greetings, Since we purchased our PC from Dell, we have been having this issue each day at least 4-8 times. We get a small popup box that says only 'ERROR' and that is it. We click the OK button on the box and it goes away. I have asked the staff and they have done so...is to log the exact times that this happens. I checked the logs and found that each time the popup occurred, we have an entry that states: Source: Application Popup Category: None Event ID: 26 Description: Application Popup: : That is it. It points to no application in particular. It will momentarily bogged the computer down but otherwise that is it. I feel like an idiot because I cannot find info on an error that tells you nothing. Can anyone lead me in a good direction? The PC is: OptiPlex 320 Pentium 4 512 RAM WinXP Pro SP2 80 GB HDD Thanks, Joel Message Edited by joel.mich on 12-17-2007 09:19 PM

RoHe · Answer

Edit your message and remove service tag number ASAP. Otherwise, the Moderator may delete your post.

Scanned for malware lately?

A generic error message. Since it doesn't specify an application, it could be almost anything.

Reboot and press F12 before windows starts to load. Go to Utilities partition and run extended hard drive and RAM memory tests.

Clear browser cache and delete .tmp files from hard drive...

Ron

Message Edited by RoHe on 12-17-2007 06:12 PM

joel.mich · Answer

Thanks Ron!

I am working on it remotely so if I cannot get someone to stay after hours to handle the reboot, I will do that when I do an onsite 1/6/08.

As far as malware and such. This has been from day one and the PC is only used one half day each week so you can see why it is not such an urgency. That said...when I set up a PC for the network, it gets a load of programming such as: AV software, Ad-Aware, Spyware Blaster, Spybot S&D, etc and they are updated and run weekly.

I'll keep you posted if I find anything else.

Joel

joel.mich · Answer

Hi,   I finally have a screenshot of what the error popup looks like.  Hopefully someone may have seen this before.  Thanks, Joel

RoHe · Answer

I see a box in the lower righthand corner offereing to check for HP (printer?) updates. So maybe the error message is related to that? Have you tried allowing it to search the net for HP updates?

Alternatively, run msconfig and uncheck the box for HP's updater software on Startup tab. Exit msconfig and reboot. Put check in "Don't show this again" box that appears on reboot. If that puts an end to the error box, then either just leave HP unchecked in msconfig, or you may need to uninstall and reinstall the HP updater software.

Ron

Message Edited by RoHe on 12-20-2007 05:23 PM

Windows General

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