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September 17th, 2011 08:00
Backup in progress
I noticed yesterday that the action center flag stated that a backup was in progress - it's been doing it every day for about 3 now. I don't recall triggering that action so am wondering if Dell pc doctor or some such thing is doing it. I do have a WD external hard drive for backups but it has never shown that remark before. I will go to WD site if no answers are forthcoming. Thanks.
Mary G
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September 17th, 2011 10:00
You should say what OS you have. Did you set up a backup schedule? Open Backup and check the settings and change if necessary. The first backup takes a long time and can span over days since it only backs up during idle times when the computer is awake. If you have been backing up for a while now, there might be a problem that is causing the stall.
ritkit03
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September 17th, 2011 15:00
Sorry - OS is win7 home premium - did not set a backup schedule. Went into backup settings - stated that last backup was 9/14 - but it showed that the backup was ongoing today. I went into backup on control panel - triggered a backup and then canceled. Msg now gone on action center. The WD external drive only backs up my personal docs - as I recall - so I guess I need to backup the windows OS portion of it as well. I may have indicated a monthly backup - I don't remember that action center message before this latest one regarding backup. will re-explore tomorrow. Thanks for input.
ritkit03
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September 19th, 2011 06:00
Wanted to get back to you - I think what was bothering me was that the backup was going on for so long - as I said in my earlier msg, I checked the settings, cancelled it and it stopped. I then set it to resume and it took about an hour to complete. Now at least I know what was going on - thanks for input.
Mary G
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September 19th, 2011 11:00
That's good news. Another poster had the same problem and it turned out to be a bad hard drive that needed to be replaced under warranty. Keep an eye on it (even try another backup) and contact Support if it hangs again.
ritkit03
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September 23rd, 2011 06:00
One last thought regarding this - I was having issues on random sudden frozen system (as I have posted elsewhere) - I ran all the diagnostics I could find in the Dell software package - all tests came out as passed. I am hoping those tests are accurate as the drive is included in many of them. Thanks again.