Unsolved
This post is more than 5 years old
1 Message
0
9877
July 13th, 2007 00:00
Bad Pool Header blue screen - can't load Windows
I hope someone can help.
I had an IRQ conflict and brought my Inspiron 8600 to work where tech support tried to help me resolve it. Thought we had, and downloaded SP2. When I took it home, I discovered the IRQ conflict hadn't been resolved and determined it was due to the wireless card. I searched for a new driver or patch and downloaded something from the Intel website. After installing the patch, I was asked if I wanted XP or Intel to run the wireless card - I chose XP.
Upon reboot, I got part way through Windows loading and went to the Blue Screen with a Bad Pool Header error. I cannot boot up to Windows except in Safe Mode. I have tried to restore to last known working configuration, but it didn't work.
I haven't backed up in a while and would like to save my documents, photos and music files before I screw up the computer completely. Then I hope to fix it. I went to Firedog and they want about $300 and 1 week+ to backup and fix. I'm hoping someone here can help me either back up the files myself, or backup and fix the machine both.
So my questions:
1) My computer won't recognize USB ports in safe mode, so I can't use an external hard drive or USB drive to save to - will I be able to write to a CD (I don't have one here so haven't tried yet)
2) Have not tried Safe Mode with Networking yet as I am loathe to keep adding error files to the computer - anything I can do with this? email all the files?
3) What else can I do to back up the files or am I stuck with Firedog?
4) If I uninstall the Windows SP2, will that remove the problem? If I haven't managed to back up, will I lose my files?
5) If I install Windows completely again, I assume that would fix things but I would lose everything?
Any other suggestions?
Thank you for your help! Thank goodness I have access to another computer through work (which is how I'm posting this)
No Events found!


mombodog
2 Intern
•
12.7K Posts
0
July 13th, 2007 02:00