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March 12th, 2017 13:00

Black screen after factory reset (video adapter/driver problem)

Hi,

I've been having problems with my video adapter driver causing my PC to turn to a black screen upon entering (what's supposed to be) windows 7' login screen. Now I did a factory reset and I'm having the exact same problem. This time, however, I can't run in safe mode since it'll tell me it's preparing to setup windows and will continue upon restarting. It seems it cannot complete this in safe mode, so I can't disable the video driver causing the problem that way.

Could anyone help me out on this? I figured maybe there's a way I can disable the driver without having to get past the login screen but I don't know if that's possible and if so; how?

Any help would be greatly appreciated. Thanks in advance.

Best regards

4 Operator

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20.1K Posts

March 13th, 2017 08:00

What model computer? Did you run the diagnostics to test hardware? Reboot and immediately start tapping the F12 key to see if you can access the boot menu to run diagnostics. Don't wait for any screen. Start tapping as soon as you reboot.

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