Your friend can click the title below to fill out the form to get the disc she never received. Once you get the disc you will have to boot to the xp disc and do a repair or a full install.
I've managed to re-install windows from the above link and then brouught the pc up to date using windows update. re-installed Avast antivius and various other programs like marwarebites and spybot so that should keep her safe until the next time she screws up her pc
DELL-Jesse L
Moderator
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17.9K Posts
0
October 27th, 2009 11:00
lona43,
Thank you for using the Dell Community Forum.
Your friend can click the title below to fill out the form to get the disc she never received. Once you get the disc you will have to boot to the xp disc and do a repair or a full install.
Replacement Disc Form
lona43
3 Posts
0
October 27th, 2009 12:00
Thank you for your reply but I am in the UK and this is an american form which asks for my zip code.
I found this link and wonder if that would work. She's not concerned about losing data she just wants her pc to work again
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=181316
lona43
3 Posts
0
October 27th, 2009 22:00
I've managed to re-install windows from the above link and then brouught the pc up to date using windows update. re-installed Avast antivius and various other programs like marwarebites and spybot so that should keep her safe until the next time she screws up her pc
BELL BOY
1.1K Posts
0
October 28th, 2009 09:00
lona43
Looks like you used combination keys Ctrl & F11 to initiate Dell PC Restore (DSR) utility
Fine, but your friend should still contact Dell & request the OEM CDs normally supplied with computer purchase, for UK try this link, click here