Unsolved

This post is more than 5 years old

3 Posts

26677

June 15th, 2013 13:00

Blue Screen Troubleshooter

How come the Blue Screen Troubleshooter will not run on my computer?

11 Legend

 • 

30.3K Posts

 • 

106.6K Points

June 16th, 2013 18:00

Pfdubz,

 

Can you provide a link to the program?

 

 

Rick

1 Message

July 13th, 2013 16:00

I am having the same issue.

I ran Dell Diagnostics from Dell Support site on my Dell Latitude E6410.

I am running Win 7 & Firefox ESR 17.0.7.

Below is the result of the scan. I checked the error box & clicked the button "run bluescreen troubleshooter" but it fails to run.

http://www.dell.com/support/Diagnostics/us/en/19/DiagnosticResults/ShowResults/DSJQQM107132013025919

Thanks

Atlantis

Error Code
Description
Status
Blue Screen Critical Error
Blue screen errors have been detected. Please complete these recommended steps.
Critical

6 Operator

 • 

2.6K Posts

July 14th, 2013 03:00

Hello Atlantisbc,

I would request you to help me with the stop error code for the blue-screen. In case you don’t get the stop error code, please restart the computer; keep tapping F8 on the Dell logo screen and once you are on the Advanced Boot Options, Select Disable Automatic Restart and check for the Stop Error Code.

For more details, see Blue-screen Troubleshooting

0 events found

No Events found!

Top