I'm trying to get Bluetooth to work on a new Latitude D620, but I'm not having much luck. If I right-click on the Bluetooth icon in the system tray, I get a menu of options. Some of them work... I open open the Bluetooth options for example. When the OPTIONS window opens everything appears normal. I can even run the diagnostics and it passes and finds another bluetooth device I've enabled (an Apple Macbook with bluetooth).

If I try to open the Bluetooth Settings or Add a New Connection, I receive the following error:

"The program is not installed properly."

I get this even after I re-installed the bluetooth drivers and software. I can't find the error in Dell's knowledgebase or on Google.

I removed and attempted to re-install the Bluetooth Stack for Windows by Toshiba, but the process fails with this error: "The wizard was interrupted before Bluetooth Stack for Windows by Toshiba could be completely installed. Your system was not modified."

Any ideas? Maybe I'll see if Toshiba offers a newer version of the software on their web site.

We have another Latitude D620 with the same problem.

Thank you,

Sean