Cannot access Microsoft, Avast, AVG sites on internet.

Thanks Rick. A local shop reformated it for me. Every thing else works great. Just cannot go to antivirus sites or Microsoft.

Thanks

weejuns,

When you reformatted, did you install the desktop/notebook utility and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Rick

weejuns,

Are you saying that Windows Updates fail to install?

Rick 

No Rick. The format went fine. All programs loaded back as well. The problem is when I try to go to the Microsoft page to get the updates the browser will not load their page. Nor will it load any Antivirus sites. I can go to CBS, ABC, MSNBC, Ebay, USA Today or any other sire except Microsoft and AV sites.

weejuns,

Make and model of your computer and opertaing system. 32-bit or 64-bit? If you're not sure, the try running Finding System Information and remove your product ID and I can tell from that.

Rick

OS Name    Microsoft Windows XP Professional
Version    5.1.2600 Service Pack 3 Build 2600
OS Manufacturer    Microsoft Corporation
System Name    USER-F9016F68CF
System Manufacturer    Dell Inc.
System Model    Dimension 4700
System Type    X86-based PC
Processor    x86 Family 15 Model 4 Stepping 1 GenuineIntel ~2793 Mhz
BIOS Version/Date    Dell Inc. A09, 6/22/2005
SMBIOS Version    2.3
Windows Directory    C:\WINDOWS
System Directory    C:\WINDOWS\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name    USER-F9016F68CF\User
Time Zone    Eastern Standard Time
Total Physical Memory    512.00 MB
Available Physical Memory    182.98 MB
Total Virtual Memory    2.00 GB
Available Virtual Memory    1.96 GB
Page File Space    1.20 GB
Page File    C:\pagefile.sys

This is what I get when I try to go to any AV web site or Microsoft.

Server not found

Firefox can't find the server at www.avast.com.

SOLVED!!!! Downloaded Microsoft Malicious Software removal tool onto a jump drive and ran on the Dell and it found the problem. How could the problem remained on the computer after three reformats? Could it have been in the NVRAM?

Thanks for your help.

 Weejuns,

As a precautionary measure, you may want to read...

Please Read This Before Posting For Malware Removal Help and post in the DELL Malware Removal Forum just to make sure the malware was all removed.

Rick