Cannot add new printer / Printer stopped working

Question

My problem is that I am no longer able to print from my desktop computer. When I try to print a webpage, I get en error that says “Operation could not be completed.” If I try to print a word document, only a blank page will spit out. The funny thing is that I can still scan stuff to my computer. Also, if I try to add a new printer the error message “Operation could not be completed” appears.

The desktop computer is a XPS Dimension 200/5150C running windows XP SP3. The Printer is a Dell Photo 964. I do not think that the printer is the problem. I am still able to print fine from my laptop through the home network. (The printer is attached to the desktop via USB)

This problem occurred a few days after SP3 was installed. I have tried to do a system restore back to when I could print, but this did not solve anything. I would really appreciate any help.

Thanks

Otiss · Answer

Have you tried reinstalling your printer's drivers?

TKE_248 · Answer

Yes, I reinstalled the driver for the printer. I forgot to mention that in the first post. I also made sure the print spooler service was set to automatic. I just really don't want to reinstall or repair windows to fix this problem, but i think i might have to. Message Edited by TKE_248 on 10-01-2008 01:08 PM

Otiss · Answer

Well I'm wondering if it was sp3. if it was when you reinstall or repair, it will erase sp3  and you will have to reinstall it again.

Windows General

Cannot add new printer / Printer stopped working

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