cannot boot from install cd

Question

I have a dell deminsion xps gen3 desktop that i have been trying to repair using the windows install disk.  whenever i get to the screen that says enter an 'r' to repair the keyboard is not being recognized.  I have watched it on several attempts and it stays available until it bring up that particular message screen.   I cannot boot the system at all. It tells me my config.sys is not available.

RoHe · Answer

What version of Windows? USB or PS/2 keyboard? If USB, have you tried all the other ports on rear of the tower? Ron

Duckyduddle · Answer

I am using USB.  Thought I would try to find someone with a PS/2  keyboard and borrow it to try.   Will try moving the USB around.  Thanks   Have upgraded the OS with all upgrades so far.

Duckyduddle · Answer

I borrowed a ps/2 keyboard and am now able to communicate with the system.  I have been able to get to a DOS command line now.  If i want to copy off the info i want to save, exactly what drive is it on.  I have tried a,b,c,d,e,f.  I find data listed on a, c, and d (if i have a dvd in the drive).  I do not recognize any of the information as being programs or data.     Help please...

RoHe · Answer

Chances are Windows' security won't let you access data files on your C: drive, but they should be in folders like "My Documents" etc.

You never mentioned exactly why you want to "repair" Windows.

If you do a Repair/Reinstall of XP, your personal stuff won't be lost.
Boot from XP CD
Press ENTER (not R) at first screen
XP User license should appear
Accept license and press R at next screen for Repair/Reinstall
When that's done, get firewall and antiviral software running. Then go directly to MS update site to download every single Micrsoft update again.

Ron

Duckyduddle · Answer

Ron   That was just the information this hard-headed Irishman needed to read.  I did as you said and lo and behold I am now able to use my computer again.  My concern was that if i just hit enter on the first response and accepted the rules, it would format the disk then install xp.    Thank You    Thank You   Jerry

RoHe · Answer

:)

Windows General

cannot boot from install cd

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