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14618
November 28th, 2013 11:00
Cannot create recovery drive using pen drive or DVD
sir yesterday i tried to create recovery media of win. 8 by using discs . i followed all the steps correctly but while the processing of writing discs the disc tray ejected automatically and a msg appeared on screen which read "please reinsert the just written disc and close the tray. i did the same and after some time a msg again appeared "a error occured" .
I m using Moser baer 16X dvd.
I also used Sony original DVDs but of no use.
After this i also tried my 16 GB pendrive but the software showed me that no USB key was found.
sir plz help me to fix this....
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DELL-Ravi Ch
9 Technologist
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7.1K Posts
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November 29th, 2013 04:00
Hi Vardan Gupta,
The Dell Backup and Recovery application seems to be corrupted. I would advise you to reinstall the Dell Backup and Recovery application on the system again using the link below and check if you are able to create the recovery DVDs.
http://dell.to/19QaFSu
Please let me know if this helps.
Vardan Gupta
4 Posts
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November 30th, 2013 05:00
Sir I have downloaded th update but its still not working.
I hav bought my laptop from USA, is there any provision of providing recovery disc from the Dell India itself.
As I am unable to do so.
Or is there any other way as all of the well known ways have been tried by me.
DELL-Ravi Ch
9 Technologist
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7.1K Posts
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December 5th, 2013 23:00
Hi Vardan Gupta,
Sorry for the delayed response. Please send me a private message with the computer's service tag, Name registered during the system purchase and email address so that I can check what can be done. To send a private message, click on my name and send private message.
ChadCham
4 Posts
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December 7th, 2013 13:00
I am having the same problem on my Dell XPS 12 - I had to purchase 3 different USB drives just to find one that this laptop would recognize in the Dell Backup and Recovery tool (since apparently it cannot utilize Sandisk.....) and even now it simply starts to create it and ends up with a message that only reads 'an error occurred'. I have redownloaded the tool and that has not helped. What can I do?
Vardan Gupta
4 Posts
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December 8th, 2013 00:00
I solved my problem.
I tried 6 different branded DVDs alnd 4 pen drives.
At last I ordered my recovery drive from Dell.
I formatted my OS drive and reinstalled my windows 8 again. So i would suggest you to get your recovery drive from Dell.
Thahks
Arun Solanki
3 Posts
0
January 5th, 2014 01:00
Hi Vardan
Please let us know the process to get recovery drive for windows 8 from Dell.
Thanks