This post is more than 5 years old
Cannot pass the sign in screen in dell laptop
I bought a new DELL (Inspiron 3520) laptop pre installed with windows 8 OS 3 weeks back. I could not pass through the sign in screen as the local user account credentials are not given to me (if at all they have given at the time of installation), so I could not login with a local account .
The second option of logging in is the Microsoft account, when given the credentials of the account it is displaying a message "The Username and password are incorrect to reset it go to ....................." like this. But when opening the mail with those credentials it is working perfect and I am able to access the mail, so there might be a problem with the OS I think. Because of this I could not pass through the sign in screen till now.
The two options to login to the laptop are blocked and there was no other other chance to login.
To reinstall the Windows 8 OS, there was no reinstallation disk of windows 8 given to me, So I could not proceed to further steps.