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December 28th, 2012 06:00

Cannot pass the sign in screen in dell laptop

I bought a new DELL (Inspiron 3520) laptop pre installed with windows 8 OS  3 weeks back. I could not  pass through the sign in screen as the local user account credentials are not given to me (if at all they have given at the time of installation), so I could not login with a local account .

The second option of logging in is the Microsoft account, when given the credentials of the account it is displaying a message "The Username and password are incorrect  to reset it go to ....................."  like this. But when opening the mail with those credentials it is working perfect and  I am able to access the mail, so there might be a problem with the OS I think. Because of this I could not pass through the sign in screen till now.

The two options to login to the laptop are blocked and there was no other other chance to login.

To reinstall  the Windows 8 OS, there was no reinstallation disk of windows 8 given to me, So  I could not proceed to further steps.

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December 28th, 2012 22:00

Hi Rajesh2b,

You can Reset your PC. This is similar to a PC restore. This option permanently removes your personal files and apps from the PC and returns Windows 8 to its original state.

Note: We would advise you to take a complete backup of your data (pictures, music, videos, and documents). Please disconnect any external peripherals as well.

Here are the steps to Reset your PC:

  • Press and hold the 'Shift' key, then restart the computer
  • This will take you 'Windows Recovery Environment', choose 'Troubleshoot'

  • Choose ' Reset Your PC'

  • Click the Next button at the Reset your PC and start over step of the wizard.

  • As in the Reset steps, you may be prompted to insert Windows 8 installation or recovery media if there is not a recovery image preconfigured on your PC.

  • If you have multiple drives on your PC, the next step gives you a choice of how you want files removed. You can remove files from the Windows drive only, or from all drives.

  • Next you will be asked if you want to fully clean your drive. You can choose to just remove my files or a more complete removal with the Fully clean the drive option. Neither option provides a guarantee that the data will be unrecoverable, but the fully clean option will make it significantly more difficult.

  • To proceed, click the Reset button at the Ready to reset your PC step, shown below.

  • At this point the PC is restarted into a full-screen progress screen.

  • The next step on a PC where the Pro Pack or Media Pack was installed is shown below. In these scenarios you will need to enter your Product Key. Notice that there is a Skip button here. This would enable you to complete the Reset without entering your key. That can be useful if you are selling a PC and want to retain a retail Windows 8 license that you installed on it.

  • The final step is the License Terms. Click Accept in this step to complete the reset.

  •  Use your Microsoft account to login to the computer

Hope this helps. Please reply if you have any questions.

9 Posts

December 29th, 2012 07:00


Thanks for the response

Followed the steps in the first 3 screenshots and suddenly a message was displayed.

" There was a problem

  Restart your PC and try again

   It looks like something didn't load correctly.Restarting might fix the problem. If this happens more than once, you might also be able to find help by                  searching online for the specific error code.

   Error code: 8007001f

    Restart now"  Same is displayed in the screenshot attached(which is not clear). 

   I clicked on restart now button and repeated the same process but what I am getting displayed is the same error code.



3.1K Posts

January 1st, 2013 02:00

Hi Rajesh2b,

Thank you for the response. This might be an issue with the operating system. I would recommend you to shut the computer down and try the steps again. 

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Please reply with the findings.

9 Posts

January 3rd, 2013 09:00

Hi Appu

Accepted the friend request and will you please let me know the type of contact details you require, so that I can send them to you

Thanks & Regards,


3.1K Posts

January 4th, 2013 02:00

Hi Rajesh,

I have sent you a private message. Please respond with the details so that I can assist you further.

Please reply if you have any questions.

3.1K Posts

January 10th, 2013 00:00

Hi Rajesh2b,

Thank you for the  information. Do you have the original discs sent with the system? If yes, please try to install the Operating System using the discs. Here is the link

Since, the system would be used in India, a global tag transfer needs to be completed. Here is the form

Note: Manual installation of the Operating system will delete all the data from the system. Please disconnect any external peripherals as well.

Please reply if you have questions.

9 Posts

January 10th, 2013 21:00

i dont have any right now...i am clueless. Have to work on with the laptop..please try to fix the issue  ASAP

9 Posts

January 10th, 2013 21:00

I was not provided the discs with the laptop.....

3.1K Posts

January 26th, 2013 06:00

Hi Rajesh,

Please ensure that you delete all the partition when installing Windows 8. When you get to the screen as shown in the screenshot -> Choose 'Drive options (advanced)'

On the next screen as shown in the screenshot, choose the 'Delete' option and delete all the partition available:

Then click on 'New' to create a fresh partition and follow the on-screen instructions to install the operating system.

3.1K Posts

January 30th, 2013 05:00

Hi Rajesh,

I would suggest you to reset BIOS to defaults.

  • Power off the computer
  • Restart the computer, tap ‘F2’ key on the Dell logo
  • This will take you to the BIOS screen
  • Press ‘F9’ key once, highlight ‘Yes’, press ‘Enter’
  • Press ‘F10’ key once, highlight ‘Yes’, press ‘Enter’

Now shut the computer down and try to re-install the operating system again. Please ensure that you disconnect all external peripherals (flash drives, printers, external hard drives, ethernet cable etc) from the computer.

Please reply with the findings.

9 Posts

January 31st, 2013 04:00

Hi Appu,

Tried to install the operating system after making the following changes suggested by you, but still same error is getting replicated.

Please reply with any further options

Thanks & Regards


3.1K Posts

February 1st, 2013 03:00

Hi Rajesh,

Thank you for your patience. I will do some research on this issue. I will keep you posted on the status.

3.1K Posts

February 4th, 2013 12:00

Hi Rajesh,

Thank you for your patience. I would suggest you to try the following steps.

  • Power off the computer
  • Restart the computer, press 'F12' key on the Dell logo
  • This will take you to the Boot Menu
  • Please look for 'UEFI BOOT'
  • Under 'UEFI BOOT', look for any option which says 'DVD ROM' or any option which has DVD mentioned.
  • Ensure that you have the Windows 8 installation disc in the drive
  • Try to install the operating system using the 'DVD ROM' option under 'UEFI BOOT'

If you do not see the options mentioned above, then reply with all the options listed under the 'F12' menu. Please post a screenshot if possible.

Please reply if you have any questions.

9 Posts

February 5th, 2013 13:00

Hi Appu,

Thanks for the support.

Followed through DVD option in UEFI (BOOT) but still no luck.

Please find the screenshots

Selected the country language,country etc and next

Accepted the agreement and selected the custom installation

Selected the drive where the OS should be installed

Installation got started

Then suddenly the error will be displayed.

When restarting without the disk below screen appears

File : \BCD

status : 0xc0000034

Info : The Boot Configuration Data File is missing some required information

The Boot priority option has been set to DVD ROM

What is the 32bit and 64 bit OS configuration?

Will there be any problem installing a 64 bit OS in 32 bit configuration system?

Screenshots are  taken by mobile camera, so they were not clear. Hope you will understand.

Please reply for further info

Thanks & Regards


3.1K Posts

February 6th, 2013 17:00

Hi Rajesh,

Thank you for your patience. I appreciate your effort for providing detailed information. I would suggest you to try the following steps:

  • Boot from the OS DVD.
  • When you get to the Install Now screen, click Repair your computer and click Next
  • Once you get to the System Recovery Options(Windows RE), launch Command Prompt
  • Type Diskpart and press enter
  • Type List Disk to get a list of all the disks and partitions on this system. Note down the Disk no. (0/1) for the hard drive
  • Type Select Disk X (where X is the number for the hard drive you noted earlier), press Enter
  • Type Clean, press Enter
  • Restart the computer and follow the steps as mentioned above to install the operating system

Please keep me posted with the status.

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