Canon scanner 4400F

When you're scanning a document, have you tried different options?  I'm trying to figure out if the scanner is operating correctly.

 

Can you place a document on the flatbed and through the CanoScan toolbox software click Copy to send it to the printer?  Does that work?

 

Are you able to scan a document and save it as a PDF file using the toolbox feature?

 

Sometimes the Canon scanners will malfunction and give you strange error codes. Let me know if either of those "tests" is successful.

Thanks txtchr I did edit post to say I had sorted this problem.

I uninstalled and reinstalled twice before it worked properly no idea why it should start playing up

but its ok now once again thank you for your reply

 

Riders

Glad you got it worked out.  When I investigated your problem on the Canon website, I found that they suggested you reinstall the CanoScan toolbox (or an updated version that they have available on their website here).  :)

Thanks will take a look

 

Riders

Contacted Canon by email on a Saturday night. Sunday morning has the fix to the problem.  Their response email:

Apparently I had deleted the file specified in the "Settings" window.  I changed this and everythings fine.  Great service & response.

Thank you for your inquiry.  We value you as a Canon customer and
appreciate the opportunity to assist you.  We sincerely apologize for
any difficulties you have experienced with the 4400F and Target Disk
Space error.

For an unknown reason, the computer is not allowing temporary data to be
written to the general folder chosen by Toolbox at the time of install.
To fix this, please perform the following:

1.  From the CanoScan Toolbox, click the Settings button.

2.  At the bottom you will see a section that states, "Select Folder
Where Temporary Files are Saved:".  Click the Browse button.

3.  Browse to a folder, such as C:\Temp, and then click OK.

4.  Click OK again to exit the Settings window.

Try scanning again.  If you receive the same error, then there could be
an issue with the permissions of your user account.  Creating a new user
account could resolve the issue.  Please perform the following to try
this:

1.  Click Start and then Control Panel.

2.  Click User Accounts and Family Safety.

3.  Under User Accounts, click Add or remove user accounts.

4.  Click Create a new account.

5.  Type the name that you want to use for the account.

6.  Select Administrator for the account type, and then click Create
Account.

If the error still persists, then we should reinstall the Toolbox with
the latest version from our website.  To remove the current Toolbox,
please perform the following:

1.  Click Start, Control Panel.

2.  Double-click on Add/Remove Programs.

3.  Find the CanoScan Toolbox, then click Change/Remove.

4.  Follow the steps to remove the CanoScan Toolbox.

5.  Close out of all windows when complete.

We can now download the latest version of the Toolbox from our website.
Please use the following steps to download the software for your unit
from Canon's web site:

1.  Visit Canon's web site at:  www.canontechsupport.com

2.  On the Consumer Products Home Support page, below the "Please choose
the model from the dropdown menus below:", select your model in the
following manner:

    a.  From the top dropdown box, click on the down arrow and select
Scanners.

    b.  From the middle dropdown box, click on the down arrow and
select CanoScan Series as the product type.

    c.  From the bottom dropdown box, click on the down arrow and
select 4400F then click GO.

3.  On the Support page for your model, click the Drivers & Downloads
tab.

4.  Select your operating system from the "Select OS" dropdown box.

5.  Scroll down the page and you will find all downloads available for
your model and the selected operating system.  Click the link for the
file you want to download.

6.  Instructions for completing the download and installation will
appear on the page that follows.  You will also see a Disclaimer at the
bottom.  Review the disclaimer and click I Agree - Begin Download.

NOTE:  Clicking I Decline - Go Back will take you back to the available
downloads list and you will be unable to download the file.

7.  Double-click on the downloaded Toolbox to start the installation and
follow through the installation steps.

We hope this information is helpful to you.  Please let us know if we
can be of any further assistance with your 4400F.

Thank you for choosing Canon.

Sincerely,

Naomi
Technical Support Representative

Special Note: Certain issues are very difficult to resolve via email.
If you would prefer to speak to a technician for additional assistance*,
you may call our special toll-free number for email customers with
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