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February 6th, 2009 15:00

cant load files.

hello, newby here,  i am trying  to reinstall windows xp on my pc (dimesions 4700), but while loading it keeps saying cant load this file on 18 dll files, 2 system files, and 1cpl file. it gives me the option to skip these files and then procedes to finish loading windows, when finished pc reeboots opens in safe mode, then nothing, i have tried with both winxp home and winxp pro both have same results, can anyone hel me please.           thanks.

4 Apprentice

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4.6K Posts

February 8th, 2009 01:00

Welcome to the forums :emotion-21:

 

 

It's very strange that two different OS give you exactly the same errors?

Can you confirm you're (quick-) reformatting the hard drive each time, before reinstalling the OS?

2 Intern

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1.7K Posts

February 9th, 2009 08:00

Try booting from the Dell Dimension Resource CD and running the hard drive diagnostics (at the least).  It sounds like a problem with bad sectors on the drive itself are preventing the OS files from properly copying.

2 Intern

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1.7K Posts

February 9th, 2009 14:00

I'd suggest a memory test then, since that (and the motherboard) is the other key component to copying data from one drive to another.

February 9th, 2009 14:00

ps just ran hard drive test, says everything ok ??????????????, baffles me

 

February 9th, 2009 14:00

thanks for info, but i have tried resource cd, but still get same results. i am begining to think that it may be the hard drive, thanks for your help. kevin.

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