can't restore or get to safe mode with networking

Hi eports,

Pleas share the system model. I will recommend you to run the diagnostics on your system to check the hardware functonality:

• Restart your system and keep tapping 'F12' as soon as the Dell logo appears.
• Highlight 'Diagnostics' using up/down arrow keys and press enter.

Please let me know if you get an error code/message. In case the diagnostics pass, we can try to bring the system back to factory settings to fix this issue.

Keep me posted. Please reply for any further questions.

thank you for responding.  It is a Studio XPS with 64 bit system.  I ran the diagnostics and there are no errors.  I find it odd that I can get to the safe mode but not the safe mode with networking.  I can also get to the repair screen where it asks me to select a system restore point but it says there aren't any restore points.

Hi eports,

I will recommend you to take the system back to its factory settings since the diagnostics pass:

Note: PC restore will lead to data (pictures, documents, programs, music) loss. Please perform a data backup prior to this step. Please disconnect any external peripherals (printer, scanner or any USB device) as well.

1. Restart PC; keep tapping 'F8' as soon as the Dell logo appears.
2. Advanced Boot Options menu appears, ‘Repair your Computer' is highlighted, press Enter. (Use the arrow keys to highlight your choice).
3. Windows is loading files screen appears. Wait for it to load.
4. 'System Recovery Options' prompt appears. Specify the language and keyboard input that you want, and then click ‘Next’.
5. Log in as a user who has administrative credentials; select the username from the drop-down list, type the password and click OK.
6. 'Choose a Recovery Tool Window' appears, select 'Dell Data Safe Restore and Emergency Backup'.
7. The Welcome screen will show 2 options; 'Restore computer and preserve my new or changed files' and 'Select other System Backup and more options'. Select the second option (Select other System Backup and more options) and click 'Next'.
8. The next window shows these options; 'Backup Files and folders' and 'Restore my computer'. Select ‘Restore my computer’.
9. Select the 'Factory Image' and click ‘Next’.
10. The next window shows 2 options; 'Preserve new or changed files before restoring to selected System Backup' and 'Restore without preserving new or changed files'. Select the second option (Restore without preserving new or changed files) and click 'Next'.
11. A prompt appears stating that your computer is about to be restored all data currently on your computer will be deleted and replaced with your selected Full System Backup. If an Emergency File & Folder Backup was created, it will still be saved in the location you selected. Click 'Yes, continue' and click 'Next'.
12. PC restore will initiate. Once done, click 'Restart'.
13. Follow the onscreen instructions to create a user account.

Please reply for any further questions.