CD recording drive is missing. I cannot open the CD (button) on the Tower

Question

System

Microsoft Windows XP
Home Edition
Version 2002
Service Pack 2
Dell Dimension 2400 series
Phoenix ROM BIOS Plus Version 1.10 A05

I think my CD recording drive is missing. I cannot open the CD (button) on the Tower. When I look in My computer, I don’t see a CD icon. A few months ago, I posted here I had this problem. I had received this message when I logged on:

"Secondary drive 0 not found. Strike the F1 key to continue, F2 to run setup utility."

So this is what I did:

Also try clearing the NVRAM (CMOS). It is not uncommon for the hardware information stored in the NVRAM (CMOS) to not be updated correctly after a hardware change and this can lead to the F1 - F2 boot scenario. To clear the NVRAM (CMOS) on your model just follow these steps....

Reboot system and enter the BIOS Setup by pressing F2.

Turn on Caps Lock, Scroll Lock and Num Lock.

Press ALT+ E then ALT+ F then ALT+ B

I performed the above procedure and this cleared up my problem with logging on. I no longer got the above message. It wasnt until today that I wanted to insert a CD and I could not open the button on the CD Tower.

Appreciate any thoughts/suggestions!

Happy Holidays!

fireberd · Answer

If the door will not open, most likely either the power connector on the rear is not fully inserted or the drive has failed.

jmwills · Answer

Use a straightened paper clip to open the door.

fixati0n · Answer

I would try to connect a different power cable to the drive. If not it sounds like a bad drive.

thegoldengirl · Answer

The CD tower probably does not open because CD drive is "missing." I viewed the Device Manager and CD (whatever it is called) is not listed. Also there is not a CD icon in My Computer. I found this info on the web to restore lost CD drive. Any opinions.

Start] [Run] [Regedit]
Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
Value Data: [Delete All Value Data from UpperFilters and LowerFilters]
Note: Do not delete the Key or the Multi-String Values. Delete only the data values.
Exit Registry and Reboot"Start] [Run] [Regedit]
Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
Value Data: [Delete All Value Data from UpperFilters and LowerFilters]
Note: Do not delete the Key or the Multi-String Values. Delete only the data values.
Exit Registry and Reboot"

jmwills · Answer

Make a copy of the Registry before you go 'tweaking'!

Windows General

CD recording drive is missing. I cannot open the CD (button) on the Tower

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