Computer Locks Up on startup

Question

My computer locks up on Startup just after the Volum icon appears by the clock. The icon for Norton Antivirus Auto-Protect does not load. I receive the Message: The system is waiting for the Close Program Dialog Box to be displayed. You can wait and see if it appears or you can re-start your computer. The Close Program dialog Box does not appear regardless of how long I wait.

Press any key to return to windows: Does not work

Press Control+Alt.+Delete to restart your computer: does not work

I turn the computer off, wait, turn back on. It goes through Scan Disk, loads and works O.K. What gives? It has done this 3 times in the last 4 days. Please Help!!! T Morris

osprey4 · Answer

Sounds like a poorly performing startup program. Have you tried running MSCONFIG and clearing unnecessary items from startup?

T Morris · Answer

Osprey:  I checked msconfig.  Found the following.  1- System Tray: 2- Load Power Profile: 3- Scan registry: 4- task Monitor: 5- PC Health: 6- NAV DefAlert: 7- Upd Reg: 8- ccApp: 9- ccReg Vfy: 10- deuldr 16.exe:  11- Load Power Profile: 12- Scheduling Agent: 13- *State Mgr: 14- ccEv Mgr: 15- script Blocking.  All of these are checked.  Do I need all of them?  I know I need my AntiVirus prorams.  What else?  Thanks.  T Morris

osprey4 · Answer

Yes, you need all of those. Check this MS KB article for another troubleshooting step: http://support.microsoft.com/default.aspx?scid=kb;en-us;261766

T Morris · Answer

Osprey4  The Microsoft Ssite got a little complicated for me. I just checked out what had happened over the past few days and found that I get the Lock Up on startup after some of the Norton Live Updates.  This has happened before but I didn't relate it to Lock Up on startup.  After I got your message I had another Norton Live Update and the Lock Up problem went away.  Is this Possible???        T Morris

osprey4 · Answer

Yes, that makes sense. NAV is a great program but it has it's quirks. Glad that worked out.

Windows General

Computer Locks Up on startup

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