Computer Refuses to Shut Down / Restart

Question

Hello!

I recently installed a wireless card that, apparently, my motherboard / OS didn't seem to enjoy too much. I am running Windos XP Media Center Edition with a XGen4 Dell XPS.
I'm pretty sure this probelm is realated to the wireless network card that was installed, because while I had it plugged into my motherboard, I would get a blue screen while attempting to shut down after seeing the Windows is Shutting Down... screen. Now, I used Windows to install the hardware, and I don't know how to remove it. I removed the actual wireless card from my motherboard, but this isn't doing the trick it seems. Now, when I attempt to restart, it hangs on the "Windows is doing X task" screen (i.e. shutting down, restarting) and never gets past it.
The only thing I've tried doing is right clicking "My Computer" and going to manage. I removed all network adapters and reinstalled the one I use, which isn't wireless and causes no problems.

Anyone have any ideas?
Your help is greatly appreciated!
-Adam Fink

RoHe · Answer

Reboot and press F8 before XP starts to load. Select 'last known good'. If you get to the desktop, shut down and reboot normally. Ron

AdamFink · Answer

thanks man, dont have time right now, but ill try that out! hopefully it works because i dont really want to reformat again ><

msjewelfish · Answer

Hey, my several-years-old Dimension, running XP with all the service packs, has always worked great until now. A few days ago my son downloaded some software from gamecheats.com. Ever since then I cannot shutdown or restart my system. Even the power off button doesn't work. I literally have to turn off the power on the bus bar. I've run spyware and virus checks, tried to restore (can't restore, nothing has changed) and I'm at my wits end. I've deleted the software but I still have this problem. What do I do?

AdamFink · Answer

I mean I'm no expert but when all else fails, I reformat! For this reason, it's become convient to just install windows and all the updates on one hard drive (along with the dell programs), and the rest of the junk (i.e. games, ms office, other programs) on a separate hard drive. Just a thought for the future. You may not be able to do this with your older computer, but if you ever get a new one, it's always something to consider that makes returning your computer to factory settings a simple task (because you have to back up nothing)

Just keep your children and people who don't know what they're doing off the 2nd hard drive =D

Good luck to you!

RoHe · Answer

msjewelfish,
Go here for link to download Hijack This (free).
http://forums.us.dell.com/supportforums/board/message?board.id=si_hijack&message.id=41789

Run HJT and post the entire log here:
http://forums.us.dell.com/supportforums/board?board.id=si_hijack

And read this too:
http://forums.us.dell.com/supportforums/board/message?board.id=si_hijack&message.id=45408&l=en&s=dhs

And when your system is running properly again, make sure you change your kidlet's account properties so he can't download or install anything on this system ever again. ;)

And next time, please start a new thread with your problem. It's not polite to jump into the middle of someone else's thread with unrelated issues.

Ron

Message Edited by RoHe on 11-01-2006 10:55 AM

Windows General

Computer Refuses to Shut Down / Restart

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