Computer will not boot after using Norton Ghost to Recover My Computer

Question

I have a Dell E510 desktop, running Windows XP with Dell Data Safe, which includes Norton Ghost.   After downloading a Dell update,  (R169697 Dell Support Center update) the computer acted strangely, so I used Norton Ghost to 'Recover My Computer' to a period prior to the update. After Ghost applied a prior image to my computer, it rebooted and a blue screen appeared. At this point, I am unable to boot up. The blue screen includes error messages such as 0x0000002x, 0x00190203, 0x86767CAO, etc.   I was able to start up Norton Ghost 10.0 at startup. Using any of the prior images, the computer still will not boot (I get the blue screen).  If I run Recover and verify, I would receive the following message:   Recover 60BB0119: The operation, Copying volume data over existing volume, completed successfully, however, there was an error while updating the NT registry updates. Error EA9D0017: Unable to open registry hive file. Error 00000570: The file or directory is corrupted and unreadable. Error EA 3905E4: Bad directory buffer signature.   Using a Windows startup disk, I reformated the 'C' partition and again tried to recopy the Ghost image.  The same errors above occurred.   Any suggestions?

hrova · Answer

Maybe that's why they call it Ghost....

Okay, pardon my attempt at humor....

Are they good images? Sounds like they may have somehow become corrupt.

It sounds like a this point your only option is to reinstall the OS from scratch and reinstall the other software you had....

Message Edited by hrova on 11-04-2007 03:19 PM

craigsl · Answer

Yes, I thought they were good images.    My fear is that one of the patches that I downloaded is causing the problem.  Is there no way at this point to back the patches out?

hrova · Answer

I am not familiar with Ghost, so maybe someone else can jump in...

I know you are suspecting (hoping???) it is a patch and the damage can be undone, but that seems unlikely to me, as I thought Ghost images wrote over whatever was on your HD - including the suspected patch.

Again, though, I hope someone more familiar with Ghost can help you. Good luck.

pcgeek11 · Answer

I have to say I agree with hrova here what you had is now gone and the images you made are toast as well it appears.   I would recommend a clean reinstallation as much as it is painful for you it looks to be your only option.   I would recommend that you upgrade from Nortons Ghost to a more reliable back up solution as in Acronis True Image here:   http://www.acronis.com/homecomputing/products/trueimage/index.html   pcgeek11

craigsl · Answer

Thank you for your help. It turns out my Ghost images were corrupted. I was finally able to restore using a very old Ghost image.

Windows General

Computer will not boot after using Norton Ghost to Recover My Computer

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