I came across the same problem the other day. In my opinion Cyberlink is very unclear when it comes to installing the updates. If you did the same as me I tried to install them in the order listed on the update screen. That's where the problem lies. You have to install the large CMS essentials update first...let it uninstall everything itself..it then reinstalls the newer versions. Then you can install the separate Power DVD update afterwards. Theres nowhere that Cyberlink software tells you that you have to do this though so you end up having to uninstall everything and reinstall from the beginning and the n apply the updates in the correct order.
This is very poor on behalf of Cyberlink. There must be loads of people who face the same issue because of this
Thanks for this useful hint, but for instance, if i will completely remove the newly installed powerdvd will it be then possible to reinstall it (after the essentials update) without loosing the dell authentication validity?
You will have to have access to the Cyberlink software that came with your Dell system but that shouldn't be a problem for you. It will be under digital delivery or in my case I can download it from My Dell downloads from the dell website. Obviously it would be automatically installed if you were doing a clean OS installation from your factory image too
Your computer's Cyberlink program does not qualify for the upgrade. It is a limited OEM version that wants you to buy a better version. Just ignore the upgrade message and use the program normally. That's what I do.
Hi Mary..I think he's talking about update not upgrade. At least that's what Im referring to. Im not interested in upgrading to the paid version either
No I know the problem he's having. The free version that comes on Dell computers is an old OEM version. Every time it is opened it says there is an update. When that is selected it tells the user that the version is too old and doesn't qualify for a free update. Then it offer an upgrade for $70. Kind of like a trial version of software on new computers.
The update link should be skipped and the old version usually works OK.
delboy777
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October 9th, 2015 03:00
Hi,
I came across the same problem the other day. In my opinion Cyberlink is very unclear when it comes to installing the updates. If you did the same as me I tried to install them in the order listed on the update screen. That's where the problem lies. You have to install the large CMS essentials update first...let it uninstall everything itself..it then reinstalls the newer versions. Then you can install the separate Power DVD update afterwards. Theres nowhere that Cyberlink software tells you that you have to do this though so you end up having to uninstall everything and reinstall from the beginning and the n apply the updates in the correct order.
This is very poor on behalf of Cyberlink. There must be loads of people who face the same issue because of this
AlexPavlides
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October 12th, 2015 09:00
Thanks for this useful hint, but for instance, if i will completely remove the newly installed powerdvd will it be then possible to reinstall it (after the essentials update) without loosing the dell authentication validity?
delboy777
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40 Posts
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October 12th, 2015 10:00
You will have to have access to the Cyberlink software that came with your Dell system but that shouldn't be a problem for you. It will be under digital delivery or in my case I can download it from My Dell downloads from the dell website. Obviously it would be automatically installed if you were doing a clean OS installation from your factory image too
Mary G
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20.1K Posts
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October 13th, 2015 15:00
Your computer's Cyberlink program does not qualify for the upgrade. It is a limited OEM version that wants you to buy a better version. Just ignore the upgrade message and use the program normally. That's what I do.
delboy777
1 Rookie
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40 Posts
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October 14th, 2015 00:00
Hi Mary..I think he's talking about update not upgrade. At least that's what Im referring to. Im not interested in upgrading to the paid version either
Mary G
4 Operator
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20.1K Posts
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October 15th, 2015 13:00
No I know the problem he's having. The free version that comes on Dell computers is an old OEM version. Every time it is opened it says there is an update. When that is selected it tells the user that the version is too old and doesn't qualify for a free update. Then it offer an upgrade for $70. Kind of like a trial version of software on new computers.
The update link should be skipped and the old version usually works OK.