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October 11th, 2013 09:00
DataSafe doesn't recognize flash drive
Brand new inspiron, win-7, changed bios and datasafe STILL can't recognize a flash drive that windows says is accessible and working fine. I even uninstalled/reinstalled their s/w to no avail. FIX your software so that it actually works as promised! one addition to my above complaint. first tried to use dvd-s and datasafe hung at 5% of the verify process. Is this what people are to expect from a dell product and its software?
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ieee488
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October 11th, 2013 09:00
Are you using junk DVD blanks?
It may surprise you to know that the good stuff isn't sold in the stores.
dachief123
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October 16th, 2013 10:00
junk blanks? I can create a dvd on them so they're not junk for that.
ieee488
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October 16th, 2013 11:00
Well, you know best. Nothing to be gained by posting here, is there?
geoffbernard
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October 21st, 2013 20:00
He says he can't get the software to enable the "Start" button if he picks USB instead of disk for creating rescue media.
To dachief123 - I too have been banging my head tyring to find out where it's failing and what exactly is happening. You can find two log files (RMCPlg.exe.LOG & USBBootPlg.exe.LOG. ) in the following directory: C:\Program Files (x86)\Dell DataSafe Local Backup\Components\RMCCpn.
Start from the bottom and work your way up as it's a LONG file...
I would suggest uninstalling, downloading then reinstall Datasafe local. You can get it from Dell here. (http://dslbdownload.datasafelocalbackup.com/dsldownload-en.html)
Hope this helps.