Dell Backup and Recovery Software - error words & titles

Question

Dear ALL, I have facing some funny words & titles after install and restart Dell Backup and Recovery in my Windows 8. It is look like below. Anyone can help to solve it? Thanks.

DELL-Saurabh A · Accepted Answer

Hi Lim Jaan Hong,

Please share the following information:

- Did you make any software or hardware change to the computer immediately before the error occurred?
- Did you re-install 'Windows'? If yes, describe the way you managed the disk (partitions)
- Are you facing any other issue with the system?
- 'Dell Backup and Recovery software' is pre-installed in the system at the time of purchase. Any specific reason why you had to re-install it? Also share the 'download source' for the program.

In the mean while, you may try to remove the currently installed application (Dell Backup and Recovery); and try doing a fresh install from the following link: http://bit.ly/UUjIs0

Hope this helps. Do reply with the finding.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA

Lim Jaan Hong · Accepted Answer

Hi, after I reinstall it still the same problem. I using XPS 15 (L502X), and I purchase Windows 8 pro and full install it to my laptop. I have reinstall Dell Support Center which download from Dell Support Website, and I using the link in Dell Support Center -> Backup to download and install Dell Backup and Recovery. After install it and restart laptop, this what the software show to me... I have no idea how it's happen..

DELL-Saurabh A · Accepted Answer

Hi Lim Jaan Hong,

It is likely that the an older/incompatible download version is being used; or residues of the corrupt application still exist in the registry. Please try the following steps and check if this resolves the issue for you.

• Install the Revo Uninstaller Pro from the link: http://bit.ly/236r
• Use Revo Uninstaller Pro to remove the Dell Support Center and Dell Backup and Recovery programs from the system.
• Please restart the system after the programs are uninstalled.
• Install the Dell Backup and Recovery first from the link: http://bit.ly/UUjIs0
• Restart the system and check if you still face the issue. If yes, then install the Dell Support Center from the link: http://content.dellsupportcenter.com/updates/aulauncher.exe
• Restart the system again.
• You may uninstall the Revo Uninstaller Pro from ‘Control Panel’ as this is a free 30 days trail version.

Hope this helps. Please share the findings.

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/QjjZDA

Lim Jaan Hong · Accepted Answer

Dear Saurabh,

Thanks for the help. I have solve the problem. It is just only Windows Language setting. I change my language to English (United State) when I was installing. And it solve. :)

Best Regard,

Lim Jaan Hong

DELL-Saurabh A · Answer

Hi Lim Jaan Hong,

Glad that the issue is fixed; thank you for the confirmation.
Nice find; would appreciate if you could share the changes you made in the language settings (in detail).

To know more about Dell’s products, services and drivers & downloads, please go to http://dell.to/YBlak6

nexus13 · Answer

No need to re-install on XPS 13.3.

Changed language to English (United States);

made it the first in the list of priority;

Insert FAT32 formatted USB SDCard;

opened Dell support centre;

clicked on Backup;

click on Create Recovery Media;

Click on USB Flash;

And it found my USB drive.

I'm using USB SDCard adapter with a Kingston 16 GB microSD card.

Hope this helps someone.

nexus13 · Answer

Also works for DVD Discs too.

Windows General

Dell Backup and Recovery Software - error words & titles

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