I was having the exact same problem, I reformatted the PC and could not get DDD to run so that I could download my purchased software. I contacted support, and it turns out that there is a new version of the Dell Digital Delivery program. The version I had (3.5) apparently does not work anymore.
If you're using the same version, try downloading the newest version from here:
So far as I can tell, this version doesn't seem to be listed anywhere on the Dell website, and is not the version that speedstep listed. So Dell really needs to update their support articles.
I'm using the latest Dell Digital Delivery version (4.0.51.0) with a fresh install of Windows 10 19.09 but even that doesn't work. When the app is manually started, the window appears with the status message 'searching for available assets' and then is stuck at that point forever.
The log file at 'C:\ProgramData\Dell\D3\Resources\Logs\serilog' shows as last entry:
04:56:04 [Information] Connecting to Services URL: https://cloud.dell.com/ [Dell.D3.WinSvc.Plugins.CirrusPlugin.Fulfillment.FulfillmentServiceUtils.CreateConnection]
The same behaviour is present on a E5440 and E5540 Latitude laptop. Turning off IPv6 doesn't help. Installing .NET 3.5 doesn't help.
For some reason the Digital Delivery app can't connect to dell website properly, while internet browsers on the same machine can connect to https://cloud.dell.com/ fine. No 3rd party virus/firewalls have been installed, and Windows Defender by default doesn't block any outgoing connections (if no rule is present for that app).
Any ideas?
Digging deeper with Wireshark (network sniffer) I can see the Dell Digital Delivery app properly connects with TLS 1.2 with the https://cloud.dell.com/ domain (does a handshake and exchanges data), but somehow the app doesn't proceed. So rather than an internet connection problem, it's a protocol/data exchange problem.
To be complete I'm trying to download/install Adobe Acrobat Standard XI with it (which was purchased originally with the laptop).
Having the same issue on two different machines, both of which were recently refreshed to the latest (1909) version of Windows. DDD just spins "searching for available assets". Very frustrating.
speedstep
9 Legend
•
47K Posts
0
September 24th, 2019 09:00
You cannot download From Dell Digital Delivery without logging in
https://cloud.dell.com/ClientServices/Client.svc/v1/Client/Config?r=_upgradePath2
is very specific.
Version 3.5.2000.0, A07 is the current version.
https://downloads.dell.com/FOLDER05073855M/4/Dell-Digital-Delivery-Application_C3JKT_WIN_3.5.2000.0_A00.EXE
Find tutorials for Dell Digital Delivery on Dell YouTube channels in English and Brazilian Portuguese.
https://www.dell.com/support/contents/us/en/04/article/Product-Support/Self-support-Knowledgebase/software-and-downloads/download-center/dell-digital-delivery
Dell Digital Delivery
Supported systems:
Minimum supported system requirements:
EDIT
Version 4.0.41.0, A15 was released in July 2019
https://downloads.dell.com/FOLDER05760110M/2/Dell-Alienware-Digital-Delivery-Application_WWC80_WIN_4.0.41.0_A15.EXE
AndrewLSI
1 Message
0
September 27th, 2019 10:00
I was having the exact same problem, I reformatted the PC and could not get DDD to run so that I could download my purchased software. I contacted support, and it turns out that there is a new version of the Dell Digital Delivery program. The version I had (3.5) apparently does not work anymore.
If you're using the same version, try downloading the newest version from here:
https://www.dell.com/support/home/ie/en/iebsdt1/drivers/driversdetails?driverid=wwc80&oscode=wt64a&productcode=precision-t3620-workstation
So far as I can tell, this version doesn't seem to be listed anywhere on the Dell website, and is not the version that speedstep listed. So Dell really needs to update their support articles.
whale70
2 Posts
0
April 14th, 2020 02:00
I'm using the latest Dell Digital Delivery version (4.0.51.0) with a fresh install of Windows 10 19.09 but even that doesn't work. When the app is manually started, the window appears with the status message 'searching for available assets' and then is stuck at that point forever.
The log file at 'C:\ProgramData\Dell\D3\Resources\Logs\serilog' shows as last entry:
04:56:04 [Information] Connecting to Services URL: https://cloud.dell.com/ [Dell.D3.WinSvc.Plugins.CirrusPlugin.Fulfillment.FulfillmentServiceUtils.CreateConnection]
The same behaviour is present on a E5440 and E5540 Latitude laptop. Turning off IPv6 doesn't help. Installing .NET 3.5 doesn't help.
For some reason the Digital Delivery app can't connect to dell website properly, while internet browsers on the same machine can connect to https://cloud.dell.com/ fine. No 3rd party virus/firewalls have been installed, and Windows Defender by default doesn't block any outgoing connections (if no rule is present for that app).
Any ideas?
Digging deeper with Wireshark (network sniffer) I can see the Dell Digital Delivery app properly connects with TLS 1.2 with the https://cloud.dell.com/ domain (does a handshake and exchanges data), but somehow the app doesn't proceed. So rather than an internet connection problem, it's a protocol/data exchange problem.
To be complete I'm trying to download/install Adobe Acrobat Standard XI with it (which was purchased originally with the laptop).
jmcsneff
1 Message
0
June 5th, 2020 10:00
Having the same issue on two different machines, both of which were recently refreshed to the latest (1909) version of Windows. DDD just spins "searching for available assets". Very frustrating.