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August 29th, 2009 15:00
dell inspiron 10
hi guys newbie here
I purchased a dell inspiron 10 notebook 4 weeks ago today (sat) after 3 weeks it would not start windows up so i took it back to the store they reistalled windows , fine then fo a week now its done it again comes up " windows could not start because the following file is missing or corrupt windowsroot>\system32\hal.dll any ideas
this is what happened before once i can reluctantly accept but not twice
i know i should take it back but i live in spain and i purchased it in the uk whilst on hols any help would be welcome
pete
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DELL-Jesse L
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August 31st, 2009 08:00
pacman64,
Thank you for using the Dell Community Forum.
If you have an external cd/dvd you can boot to the Windows disk. Once it boots and you agree to the License Agreement you should get an option to "Repair" windows "R" choose this option.
pacman64
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September 2nd, 2009 02:00
Hi no i do not have a external dvd/cd drive can i boot from flash drive?
also been on to dell next to useless no satisfaction whatsoever from them i was thirty mins on mobile phone also left on hold from landline for nearly two hours not good customer service
DELL-Jesse L
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September 2nd, 2009 06:00
pacman64,
If you were using Ubuntu as your OS you could download and extract it to a usb key. In order to install or repair Windows you will need to have an external cd/dvd drive. Have you tried the Dell Factory Image Restore tool? It replaces PC Restore. Access it from the boot menu.Once on the the screen choose "Repair Your Computer"
This utility formats the operating system hard drive partition prior to restoring the factory image. This means data on that partition is deleted and cannot be recovered. If you are still within your warranty contact support in your area for local support options to help resolve the issue.
pacman64
6 Posts
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September 2nd, 2009 07:00
thats a laugh i spoke to a Dell techie who informs me that because i am in spain and i purcased the notebook in the uk i am not covered as i didnt take up the option of GLOBAL warantee , and heres me thinking that if i bought a netbook i could take it over the world and use it and also get support from dell under warrantee whereever i was Not the case bunch of con artists methinks
Apparently if i transfer the ownership addresses i will be covered but takes up to 10 days i could be in another country by then looks as if i am stuk with a duff pc
pacman64
6 Posts
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September 3rd, 2009 15:00
No am using windows xp home just had alook from f8 nothing to say restore tool
i have another pc can i network the disc drives?
also strange that i cannot find a link to dell for warrantee claim or do they not want us to i feel the service is disgusting wish id never seen dell
BELL BOY
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September 3rd, 2009 17:00
pacman64
If XP was original preinstalled OS?
Then during boot process you press Ctrl & F11 combination keys to launch PC Restore
PC Restore Dell Support procedure, click here (read carefully)
Procedure normally defaults to Vista OS, just click on the “change OS” to see XP version
Edit: Just read the procedure myself
Quote “NOTE: Some systems like Inspiron Mini 9 (910) do not support System Restore as they do not have nor any substitute ”
Whaaattt - no CD-ROM or PC Restore activation keys :emotion-18:
Just hope your Inspiron Mini 10 does have the F11 key??