Dell Movie Studio

Question

Just purchased a new Dell system, including Dell Movie Studio which is supposed be THE best for making home movies.  However, I can't get past the capturing.  I get as far as selecting my digital camera icon which, but an error message pops up with 'Failed to change video device'.  What does this mean as the Help button does not work either!  Dell - would appreciate some help here.  Thanks.

peteandruth · Answer

I have the same problem has no one answered you yet Regards

carlos Ovilo · Answer

I have also some issues and Dell does not support. they get the money and later they refer to other companies!!!! What can I do??

carlos Ovilo · Answer

It looks like they are not interested. We have already paid!!!!!!!!!! I am spending the whole weekend trying to resolve something they have sold me!!!!!!!

peteandruth · Answer

I hope someone from Dell reads these messages because their support has just cost them a £2900 server order for the office which I will not now order.

Dr. Lawrence Ho · Answer

Hi. To help you, try posting your problems on the correct forum, the video forum, and do a search of topics from it. Also, just browse through a few pages. A quick look there suggests many cures for your troubles. One suggestion was to change the software to Canopus DVDC which seems to work. You may have a poor installation of the software; reinstall it. The help section may require the install disk. Also look here: http://www.geocities.com/delldvinfo/DellMovieHelp.htm

9/11

Message Edited by paindoc on 09-14-2003 11:09 AM

peteandruth · Answer

Thanks for trying but the site you suggested blew away what little brains I have left. Please be aware that I am a user and not a computer expert therefore I could not see from the site what I had to do.

JenDScot · Answer

Has Dell come up with a patch for it yet? I remember Movie Studio 2 having issues with XP, and basically having to increase the program to at least video wave 4 and I know 5 is out and that is the fix for the movie studio program for Windows XP and W2K pro. The version 3 has issues regarding problems with Windows XP, and this answer is from Dell's Knowledge Base. Hope you find this information useful in gaining a patch to repair this issue.

peteandruth · Answer

As you would expect nothing is forthcoming as yet but thanks for showing an interest

jih88 · Answer

I have the same problem.  Did you get a resolution.  Dell has been useless....

peteandruth · Answer

No I have not but I find it difficult because I work for a living and because there is no phone support at weekends I have to try everything via the net. I dont know if you are in the same position but here is a number they gave me to ring:

UK 0870 366 4026. Should you get chance to ring them before I do could you let me know

Good luck and best regards

From a fellow Dell sufferer

Dr. Lawrence Ho · Answer

Please look on the Dell Forum for video problems here.  http://forums.us.dell.com/supportforums/board?board.id=dim_video Message Edited by paindoc on 09-24-2003 10:18 AM

jih88 · Answer

If you are still interested I found a solution. I connected my video camera with a IEEE1394 cable instead of a USB cable and it worked!!!

peteandruth · Answer

Thanks for your help I will give that a go

Denise211 · Answer

When you go to the capture page and click next, there is a settings button.  Click on it, you may just need to change the input selection.

Windows General

Dell Movie Studio

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