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5886

October 20th, 2007 21:00

Dell Musicmatch Jukebox

Hi,    I'm having a problem with my cd drive so I put in a music cd to check the drive.
 
The Dell Jukebox by musicmatch v9 on the pc is crashes and is not responding.  I have to use the task manager to end it. 
 
I got out the blue Dell application cd and tried to reinstall it.  First of all my Inspiron 6000 wasn't listed in the model box. 
 
Then it said my computer has a newer version of musicmatch.  PC is version 9.  The Musicmatch version on the application cd is version 8.  So I didn't install it.
 
According to my notes a month after I got the computer (6/05) I had to ask Dell support for the application cds that were missing.  I think I was missing musicmatch on my pc, that's why I called for the cds.
 
If I orginally had v8 could I have somehow updated to v9?  So should I now install v8 and then be able to do an update?
 
Christine

Dimension E520 Desktop
MS Media Center Edition 2005 - Current
Intel Core 2 Duo processor E6300
2GB dual-channel DDR2 SDRAM
Integrated Audio - SigmaTel High Def
Video - NVIDIA GeForce 7300 LE
320GB HD
D: is Philips DVD-Rom DROM6316
E: is NEC DVD+-RW ND-3650A
Monitor is E207WFP

Inspiron 6000
Win XP sp2 - Current
Intel Pentium M 730 (1.6ghz/2MB)
Accelerator 900 Graphics
80GB HD
Intel PRO/wireless 2200

Inspiron 1501
Win XP MCE
2gb AMD Turion 64
1GB DDR2 533MHz 2 Dimm
Phillips DVD+-RW SDVD8820


Comcast Cable Modem to Alpha Shield firewall to Netgear Router. Wireless to Inspiron 6000 & 1501 and wire to Dim E520.

97 Posts

October 21st, 2007 01:00

Christine,
 
Try uninstalling Music Match, then reinstall version 8 and see if the crashes stop.
 
Your drives are not showing any error codes in Device Manager are they?
 
Good day,
Severus

1.1K Posts

October 21st, 2007 05:00

MusicMatch was replaced by Yahoo awhile ago, check your driver and downloads page.

97 Posts

October 21st, 2007 22:00

Kpo127,
 
I do not see it listed under any of the three systems she has in her signature.
I didn`t think Dell had the Yahoo version yet but I could be wrong, I guess she could try Yahoo if she wants the latest. I like the old MM, version 8.2.
 
Good day,
Severus

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