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January 3rd, 2008 02:00
Dell Support Center 3 and 3.4 errors installing
Hi,
We have a
'05 Dell 8400, P-IV "Prescott" 550 @ 3.4 GHz w/ HyperThread & a 800 MHz FSB w/ 1 MB cache, 1.5 GB’s DDR2 PC2-3200 240 Pin @ 400 MHz, MMB - Intel 925X chip set, 128MB PCI Express ATI Radeon X300SE, Phillips 16x DVD +\- RW w/dbl layer write & CD RW combo that dumped out without a single recorded CD/DVD (out of warrantee of course), Phillips 16x DVD ROM, XP Pro Media Edition, WD 250 GB EIDE SATA 7200 RPM HHD, 3 COM 56K conn. @ 46K +/- in the COUNTRY.
OK, my original version of Dell Support 6.0.3062 popped up and said I needed a newer sweeter version of Dell Support Center 3.0. So, I download this 3 MB file named "R157977.EXE" and upon running the install I get this error message:
From
Windows Installer
"The installation package could not be opened. Contact the application vendor to verify this is a valid Windows Installer package". The install stalls DOA.
You've got to be kidding? A Dell recommended install package? OH NO!
A trip to The Dell Support and I get the message that I really didn't need version 3.0, but, the 3.4 version.
A 7 MB download later upon running this file "dell_support_center.msi" I get the following error:
From
DellSupport Installer Information
Error 1316. A network error occured while attempting to read from the file "C:\dell\drivers\R157977\DellSupport_01.msi". The install stalls DOA again.
I'm afraid on reboot, the original version of Dell Support 6.0.3062 will un-install as my system tray icon is now missing. The application still appears in my system's softwares list for now. If the installer didn't leave a uninstall tag in the registry, we'll be ok. How do I tell?
From what I'm reading here in this thread, it looks like this is a wide issue with specific system fixes.
I didn't find an exact read that fit my particular issue exactly.
What now?
<>< JLS
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isthatso
5 Posts
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January 14th, 2008 15:00
I also have been unable to install Dell Support 3.4 I downloaded the 7 MB R157977.exe file, but when extracting I get the bogus message, "this self extracting zip file is part of a multi disk zip file. Please insert the last disk of the set." --??When I click OK I get, "An error occurred while unzipping. One or more files were not successfully unzipped. The error code is 110."
When I try to "Run" the file I get, "Invalid self-extractor configuration. This file may be corrupted."
The folder, C:\dell\drivers\R157977, was created, but it's empty.
Any ideas?
Thanks!
TF
Message Edited by isthatso on 01-14-2008 12:47 PM
Message Edited by isthatso on 01-14-2008 12:49 PM
Alexandra_P
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January 14th, 2008 18:00
Alexandra_P
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2.6K Posts
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January 14th, 2008 19:00
isthatso
5 Posts
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January 14th, 2008 19:00
Yah, 2.0 is a bigger application and has some diagnostics. Maybe I'll try that. I was casting about for a utility that would give me some clues as to why I can't access XP's Help and Support anymore after downloading a bunch of Update patches, even though the service is still enabled. Maybe a registry fixer would be a better bet. Any suggestions? Uniblue's Registry Booster?
I was going to dial back my system using System Restore, but, blindly following Trend Micro's advice that I needed to disable SR in order to do a thorough v-scan, I lost all my restore points. I was in a hurry and hit "OK" before reading the warning message. I had one of those instant OOPS moments realizing my finger had acted before consulting with my brain.
Alexandra_P
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January 14th, 2008 21:00