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18921
June 20th, 2011 13:00
Dell Support Center issue
Hi everybody,
i have a studio 1737 with windows vista. i just did an update on my dell support center and after the update the software seemingly uninstalled itself. i reinstalled it and received the error:
i've checked that java is active in firefox (and ie9 which i don't use anyways) and it's all active...i've tried to uninstall and reinstall it several times to no avail. i've also tried the suggestions on the wiki:
"Go to Temp Folder (C:\Users\*YOUR USERNAME*\AppData\Local\Temp\), delete everything in this folder.
Go to 'C:\Users\*YOUR USERNAME*\AppData\Roaming' delete the 'PCDR' folder.
Make sure Dell Support Center is not in the programs and features list."
and nothing has worked. any ideas?
thanks in advance,
scott
RobinBredin
4 Operator
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3.7K Posts
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June 20th, 2011 14:00
Hi Scott, Have you tried updating your Java from HERE. Also check your security settings, making them a medium, you can do that via the control panel.
newman1984
5 Posts
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June 20th, 2011 20:00
thanks for the idea, but i do have the updated java. i also tried changing the security settings like you suggested, but i still get the same error...i've done other updates without any issues, but not this time...i guess i'll just quit using it.
PudgyOne
9 Legend
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30.3K Posts
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June 21st, 2011 04:00
newman1984,
You tried the uninstaller?
Uninstall Dell Support Center
Rick
newman1984
5 Posts
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June 21st, 2011 07:00
hi rick,
yeah, i tried to find the uninstaller, but couldn't find it within the folder, so i used the windows uninstaller from the control panel. i also did the second part of the wiki:
"Go to Temp Folder (C:\Users\*YOUR USERNAME*\AppData\Local\Temp\), delete everything in this folder.
Go to 'C:\Users\*YOUR USERNAME*\AppData\Roaming' delete the 'PCDR' folder.
Make sure Dell Support Center is not in the programs and features list."
nothing has worked so far, i keep getting the error about the javascript...
scott
PudgyOne
9 Legend
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30.3K Posts
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June 21st, 2011 09:00
Scott,
Let's try testing your Javascript.
JavaScript Test
Rick
newman1984
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June 21st, 2011 15:00
hey rick,
it all checked out ok...
scott
PudgyOne
9 Legend
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30.3K Posts
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June 21st, 2011 16:00
Scott,
Javascript test check out ok.
Do you have the latest Java? Download Latest Java
Rick
newman1984
5 Posts
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June 21st, 2011 20:00
yes, sir. version 6, update 26. it's really weird that i've only had this issue since the last update of the support center. is there a way to download version 2.0?
scott
PudgyOne
9 Legend
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30.3K Posts
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June 22nd, 2011 03:00
Scott,
Dell Support Center 2.0 is no longer supported. I didn't use Dell Support Center 2.0. It was accidentally uninstalled with my printer patch, along with other Dell programs.
Rick