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August 23rd, 2012 06:00
Dell Support Software (?) Problem (bcont.exe)
My Dell Inspiron Laptop running Windows Vista pops up a browser window every 5-10 minutes that says "could not find the page you are looking for", etc. By using the task manager, I found out that the process that causes this is something called bcont.exe. I searched for bcont.exe on my computer and found it within a VB Script file called "Delljob_CR5" within the Program Files/Supportsoft/dellcoms/"myusername"/temp folder. I tried deleting the VB script file. It works until I reboot, and then it comes back.
Avast doesn't seem to think that bcont.exe or the VB Script file is a virus.
How can I permanently get rid of this Script file or simply make the pop-ups stop?
Thanks for your help.
DELL-Rajath N
6 Operator
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1.8K Posts
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August 23rd, 2012 08:00
Hi s.hasselblad,
The “bcont.exe” file is associated with Dell Support Center which is a program for checking manuals, alerts, basic diagnostics, etc. Uninstalling and re-installing the application will help.
To Uninstall Dell Support Center, please follow the steps below:
1.Click “Start.”
2.Click “Control Panel.”
3.Click “Programs” or “Programs and Features.”
4.Right-click “Dell Support Center.”
5.Click “Uninstall.”
6.Follow the prompts to complete uninstallation.
This will stop the bcont.exe pop-up. Install the new version of Dell Support Center from the link below.
http://dell.to/HkLYR2
Double click on the downloaded file to start the installation. Restart the computer. Please reply to this message if you need further assistance.
Micah W_PCD
62 Posts
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August 24th, 2012 13:00
Adding to what Rajath mentioned; BCONT.exe is a part of Dell Support Center 2. Dell Support Center is now up to version 3.2 and available at the link Rajath provided.