Dell Upgrade Process - IT'S A CON

Question

I think this is my last chance - Hopefully someone can help me:   I bought a XPS in Novmber and got a Vista Upgrade, I tried to access the upgrade site as soon as I got the PC but the website was always down (I tried every few days), I finally got in after Christmas and entered my details - The website then crashed. I tried again but couldn't upgrade because the COA had already been used, I enter my details on the 'Check Order Status' and my details aren't valid/no order can be found.   Since then I have sent numerous emails and phone calls the the Vista centre as well as the Dell customer support and given my details over each time. None of my emails have been answered and only 1 phone call has been replied to (and that was to state - 'It's all sorted out now' - That was a lie because I still get the same error messages).   The cynic in me thinks that Dell are deliberatley trying to make life difficult as they have already sold me the PC and so be are trying to save money by not honouring their Vista offer. I don't think I will buy another Dell as the customer service I have received over this (and numerous other technical issues has been poor).   Can anybody help or offer any advice?   Ian (UK)

stea1thblaze · Answer

eanr-

I too was receiving a message telling me that my COA had already been used, and went through the Dell support run-around for weeks to no avail. Finally I came across this post on Dell's blog.

Leave a comment explaining your situation and a (competent) consumer advocate will contact you via e-mail. Once you confirm your service tag and COA, they'll mail you a new COA which should work perfectly on the upgrade site.

Best of luck to you. It's been a real debacle (though I won't relax until I've got the kit in my hands and successfully installed on my system).

Message Edited by stea1thblaze on 02-23-2007 02:12 PM

eanr · Answer

THANK YOU.   I've posted a comment so we shall see what happens. Like you I won't get exicited yet until I have the Vista kit in my hands.   Thanks again. Ian

proimage1 · Answer

@eanr wrote:
THANK YOU.

I've posted a comment so we shall see what happens. Like you I won't get exicited yet until I have the Vista kit in my hands.

Thanks again.

Ian

You know what - from my experience with VISTA so far - you might be way better off if it's not in your hand - I know that some have it - love it - blah blah blah - but for me - it's been a dang nightmare. Regards

Message Edited by proimage1 on 02-23-2007 04:07 PM

SNG111 · Answer

Check out this post, it's been running for a while. It's about the COA problem you describe. http://www.dellcommunity.com/supportforums/board/message?board.id=vista&message.id=12506#M12506   A couple of people have had their problems sorted out, but both of them are in the US. Hate to say it but the fact you're in Europe seems to make a real difference. As you can see from the successful posters they eventually got to speak to techies and 'advocates' (whatever they are). I'm in Ireland and am probably dealing with the same two Dell Vista support reps (that seem to cover English speaking Europe) as you. I've been ringing them at least once a week for the past five weeks. I've got nowhere with them. In total I've contacted Dell at least 11-12 times by phone and e-mail in that time. Apart from automatically generated e-mails and requests for more information I haven't had a single useful response.  (I've also posted on that Direct2Dell thread- no progress- again I think it helps if you're in the US)

softwarepro · Answer

hi,        u can also check the phone number from the list according to the country u are in and give them a call  http://www.dellvistaupgrade.com/contactus.aspx   regards.

pcgeek11 · Answer

Quote:   A couple of people have had their problems sorted out, but both of them are in the US. Hate to say it but the fact you're in Europe seems to make a real difference.   Unquote.   It is a plot against the European customers by Microsoft and Dell!   pcgeek11

SNG111 · Answer

I don't believe it's a plot. That would be too fantastic. (Though only slightly more fantastic than the prospect of customer service overnighting me anything regarding this Vista upgrade.)

Message Edited by SNG111 on 02-24-2007 02:21 PM

Message Edited by SNG111 on 02-24-2007 02:22 PM

Message Edited by SNG111 on 02-24-2007 02:23 PM

zimbad · Answer

I received an email confirmation on 02/27/07 stating that i would be receiving my upgrade from Zomax on  03/01/07 by way of 2nd day DHL even though my status still states pending and also registered on 12/25/06 Im so   System: Inspiron 1501 Screen: 15.4 inch Wide Screen Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-56 Processor Speed: 1.8 GHz Dual Core Graphics: (ATI Radeon Xpress 1150)  256 MB Sound: Sigma Tel Audio  Memory (RAM): 2048 MB Operating System: Microsoft Windows XP Professional MCE 2005

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