DELL VISTA UPGRADE SUPPORT PROBLEM

Question

Does anyone know why Dell is not giving Vista upgrade for us here in the middle east? I just purchased a new XPS M1210 which is a Windows Vista capable system but Dell Middle East is not giving any Vista Upgrade for it. I hope to find an answer to this coz i think its unfair.

jmwills · Answer

Be patient.  Europe just came online within the last few days.

redbaron10 · Answer

yeah, i guess all of us here have to hope and wait. thanks for the immediate reply though

1c187080abcb414 · Answer

No we're not I'm affraid, even though the dell site says we are.

I've been trying to get confirmation from "customer service" since 28th November, which was the start date according to their site here in the UK. No joy at all from them, they haven't replied to any requests (crys) for help for the last two days.

My thoughts about this are, they either don't know what's going on or are getting bombarded with other requests about the same. I'm not best pleased at the moment with Dell, they shouldn't post information on their site that is inaccurrate or that they clearly can't deliver on.

As we British would put it, "A VERY POOR SHOW, DELL!!!"

redbaron10 · Answer

I think that's why Dell has Vista Upgrade. They have this so called program (Windows Vista Upgrade)for consumers who bought their systems recently (when vista is not released yet) to claim their upgrade (of Vista OS) as soon as it hits the market. Make no mistake but we're just trying to avail of the program as we know we're as eligible as anybody who has purchased the product.

1c187080abcb414 · Answer

What I'm trying to get support for is the fact that my service tag is rejected on the vista upgrade site, so I can't even pre order it!
I spent a lot of cash on a new Dimension E521 after the start date of the free upgrade offer, had I known it's impossible to pre order it when it should be possible, I would have waited and got the machine with it pre-loaded in the new year.
The(lack)of support from customer service is what I'm on about not support for an OS I don't have.

Hope that clears it up.

Thanks, Tim

jmwills · Answer

Okay, understand this.  NO ONE gets the disc until some time in February so I think your being apprehensive way too soon.  No one in the States, or anywhere else for that fact, has access to the upgrade discs yet.   You still have 7 whole weeks before this thing is available.

redbaron10 · Answer

Well, i think in that case we're clearly being neglected or they have a very good reason to keep us waiting. Are'nt Dell making big profits in this region as much as they are making back home? I just cant help but wonder......

1c187080abcb414 · Answer

Yep, making big money and yet not investing in decent customer support training for their staff. I work in similar possition in a College over here dealing with calls on printers and copiers (and boy there's lots of them in this place for one person), I don't ignor calls or emails, I deal with the problems and get them resolved. It's my job.

jmwills · Answer

Requests for what, support?  It has only been released to businesses thru the OEM's and retailers so far so that is where the support is.   Dell can't support (Consumer verison of Vista) when they have not sold it yet.

jmwills · Answer

I'm not in the US.

redbaron10 · Answer

Yes ur right. And u can pre-order it and we cannot. Dell can't support this region the way they're supporting yours. That's the reality we have to face. I hope its worth the waiting.

1c187080abcb414 · Answer

Phew, finally resolved this after two weeks.    Thanks to Patrick at Dell, EMEA in Ireland, for helping me out.    It's nice to know that I finally found someone who was trained properly, polite and got the issue resolved.   Thanks again.   Tim

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