Dell's 5 Point Customer Service Program for OEM Vista

1. start the clock running on the 21 day return policy as soon as they give you the 3 digit security code from the back of your master card 2. provide absolutely no details on the web page concerning important hardware and its capabilities (note the plethora of information available concerning the capabilities of sigmatel 7.1 integrated audio. 3. when a customer is placing an order, allow them to speak to someone who can communicate effectively, make sure to answer YES SIR whenever a customer asks about whether they can accomplish a given task with the pc they are purchasing 4. when a customer calls for help (rather than to spend money) immediately transfer them overseas, 5. ignore, obfuscate, delete legimate queries about purchased produce