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farmer70acre

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124 Posts

15430

December 8th, 2005 20:00

Direct X problem??? Please help

Having a problem with a capture device and they wanted computer info. They say this is what I need to do (don't know how to go about doing it though??)--
From the Dxdiag report, it looks like your computer is having problems with Direct X. Here's a line from the report.
DxDiag Previously: Crashed in DirectShow (stage 1)
Reinstall DirectX 9.0C and also install the new Nvidia drivers to see if it helps clear up the issues you are having.
This is the report from dxdiag--- (had to shorten for this post) when Ii run the direct x diagnostic tool there is a problem with direct show and windows data executiion prevention closes the tool------
Time of this report: 12/8/2005, 14:40:11
Machine name: DF6JMQ71
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dimension 8400
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
Memory: 1022MB RAM
Page File: 348MB used, 2109MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode
DxDiag Previously: Crashed in DirectShow (stage 1)

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce 6800
Manufacturer: NVIDIA
Chip type: GeForce 6800
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_00C1&SUBSYS_024510DE&REV_A2
Display Memory: 256.0 MB
Current Mode: 1024 x 768 (32 bit) (75Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.6684 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 11/11/2004 17:10:00, 3721344 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a

Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_266E&SUBSYS_01771028&REV_03
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: smwdm.sys
Driver Version: 5.12.0001.5246 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 1/27/2005 15:31:06, 260352 bytes
Other Files:
Driver Provider: Analog Devices
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: Yes
EAX(tm) 2.0 Listen/Src: Yes, Yes
I3DL2(tm) Listen/Src: Yes, Yes
Sensaura(tm) ZoomFX(tm): Yes
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: SoundMAX Digital Audio
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: smwdm.sys
Driver Version: 5.12.0001.5246 (English)
Driver Attributes: Final Retail
Date and Size: 1/27/2005 15:31:06, 260352 bytes
Cap Flags: 0x0
Format Flags: 0x0

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------

----------------------------
DirectPlay Service Providers
----------------------------
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnet.dll (5.03.2600.2180)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll (5.03.2600.2180)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll (5.03.2600.2180)

DirectPlay Voice Wizard Tests: Full Duplex: Passed, Half Duplex: Passed, Mic: Passed
DirectPlay Test Result: Not run
Registry: OK

-------------------
DirectPlay Adapters
-------------------
DirectPlay8 Modem Service Provider: Intel(R) 537EP V9x DF PCI Modem
DirectPlay8 Serial Service Provider: COM1
DirectPlay8 TCP/IP Service Provider: floodcity - IPv4 -

-----------------------
DirectPlay Voice Codecs
-----------------------
Voxware VR12 1.4kbit/s
Voxware SC06 6.4kbit/s
Voxware SC03 3.2kbit/s
MS-PCM 64 kbit/s
MS-ADPCM 32.8 kbit/s
Microsoft GSM 6.10 13 kbit/s
TrueSpeech(TM) 8.6 kbit/s


Message Edited by farmer70acre on 12-08-2005 07:36 PM

tgsmith

2.9K Posts

December 9th, 2005 04:00

Farmer70acre,

Whew, that's a lot of data to digest. First, with what capture device (make and model) are you having a problem? Have you reinstalled DirectX 9.0C as recommended? Did you manually run Windows Update, and see if any updated Nvidia drivers are available or recommended by Microsoft?

Do the recommended actions first. Retry your application. If errors occur, disconnect from Internet. Press CTRL-ALT-DEL. Click on Processes tab. End all antivirus and antispyware programs. Retry the application. Let us know if your problem is still present.

Tony

Message Edited by tgsmith on 12-09-2005 01:03 AM

farmer70acre

1 Rookie

 • 

124 Posts

December 9th, 2005 06:00

I tried downloading and installing directx 9 end user runtime at microsoft and it only downloads 384 KB, I can't get the full download?? or am I not accessing the correct file to download??
 
directx diagnostic tool has a problem with direct show and windows closes the program every time if I allow it to access direct show???
 
the device is-- AVerMedia DVD EZMaker USB2.0 that I can't get the video part to come through, I only get sound. It had worked before and I didn't have to disable my antivirus.
 
I ran win update and there was nothing about directx or drivers...
 

maxd

2 Intern

 • 

2.4K Posts

December 9th, 2005 15:00

The full directx download is 165 Mb. If you want it...

http://www.microsoft.com/downloads/details.aspx?FamilyId=0A9B6820-BFBB-4799-9908-D418CDEAC197&displaylang=en

This is the latest driver for your card; might be good idea, as already suggested, to uninstall current from Device Manager and Add|Remove (if there) and rebooting before installing this driver.

http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R91822&SystemID=DIM_PNT_P4_8400&os=WW1&osl=en&deviceid=8150&devlib=0&typecnt=1&vercnt=2&formatcnt=1&fileid=119645

Reading this link suggests updating the driver for the capture card as well.

http://66.102.7.104/search?q=cache:ZtUdR-9IWeAJ:www.aver.com/support/Revision%2520History/M150v1.0.6.12_revHistory.pdf+%22directshow%22+site:aver.com&hl=en

Driver for card: http://www.aver.com/support/faq_ezmaker_usb_2.shtml

Relevant ? http://www.mediostream.com/support/qa2_neodvd.html#8

Wouldn't hurt to run this command (re directshow driver): sfc /scannow (note space) possibly after uninstalling the recent critical update 904706; when sfc is finished disable AV and go to Windows Update site to reinstall it (904706)

You make mention of DEP closing a tool; are you referring to directshow ? If show you may want to prevent DEP from interfering with the program that's using it, ie your capture card software. Here's how.

http://www.tech-recipes.com/windows_tips566.html

Message Edited by maxd on 12-09-2005 01:04 PM

tgsmith

2.9K Posts

December 9th, 2005 18:00

Farmer70acre,

If Maxd's suggestions fix your problem, let us know.  Helps us if we know what solves your problem.

Tony

farmer70acre

1 Rookie

 • 

124 Posts

December 9th, 2005 20:00

WOW thanks so much- I'll work on this over the weekend  and if I get it working I will let you know..
You know you are really good to find all of this info and so kind...

farmer70acre

1 Rookie

 • 

124 Posts

December 9th, 2005 21:00

I only get 308 KB with this link??? Why?? Thanks

maxd

2 Intern

 • 

2.4K Posts

December 9th, 2005 22:00

farmer70acre

1 Rookie

 • 

124 Posts

December 9th, 2005 23:00

DirectX 9.0c Redistributable for Software Developers - Multilingual-- why does it say for developers?? I guess this is why I couldn't find it before, I didn't think it was for me..
Thanks for the help

farmer70acre

1 Rookie

 • 

124 Posts

December 10th, 2005 14:00

OK this is what I did... I uninstalled and then reinstalled the driver for the avermedia-- no change, still no video.. but I do have the sound coming through.. the properties show that the device is working properly?
 
I also uninstalled and reinstalled the Nvidia driver and all I got from that for the video was green lines and it messed up my fonts and icons (I couldn't get them normal size even by changing settings) plus windows said something about that this version is not windows supported or something?? so I reverted back to my original driver since it didn't help..
 
I don't know if I want to try reinstalling the directx- everything else works, nothing crashes when playing video games or movies on my dvd drive. I am having no other problems with any other video component on my system and all of the directx, USB, etc show that they are working properly.. I did the troubleshoot for the video capture and nothing there helped. So my thinking is that the unit is defective.. Do you have any thoughts on this??
 
I disabled the DEP for directx and mediastream dvd tasks (not sure if this is the one though?)-- Direct x shows no errors-- I don't understand why DEP was closing the direct show?? but that is the only place I have seen that it closes it..
DxDiag Notes
------------
  DirectX Files Tab: No problems found.
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Music Tab: No problems found.
          Input Tab: No problems found.
        Network Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (n/a)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)
---------------
Display Devices
---------------
        Card name: NVIDIA GeForce 6800  
     Manufacturer: NVIDIA
        Chip type: GeForce 6800
         DAC type: Integrated RAMDAC
       Device Key: Enum\PCI\VEN_10DE&DEV_00C1&SUBSYS_024510DE&REV_A2
   Display Memory: 256.0 MB
     Current Mode: 1024 x 768 (32 bit) (75Hz)
          Monitor: Plug and Play Monitor
  Monitor Max Res: 1600,1200
      Driver Name: nv4_disp.dll
   Driver Version: 6.14.0010.6684 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 11/11/2004 17:10:00, 3721344 bytes
      WHQL Logo'd: n/a
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: nv4_mini.sys
    Mini VDD Date: 11/11/2004 17:10:00, 2738400 bytes
Device Identifier: {D7B71E3E-4381-11CF-7269-4F2203C2CB35}
        Vendor ID: 0x10DE
        Device ID: 0x00C1
        SubSys ID: 0x024510DE
      Revision ID: 0x00A2
      Revision ID: 0x00A2
      Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
 Deinterlace Caps: {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

tgsmith

2.9K Posts

December 10th, 2005 15:00

Farmer70acre,
 
Ok. The problem is with Avermedia. Let me do some checking.
 
I'm back. Suggest you go to this link for latest driver. I'm 99.9% sure its the same as earlier post.
Won't hurt to see if it makes a difference.
 
 
Download latest USB driver for DVD EZMAKER USB 2.0.
 
 Also, if you are using Ulead DVD Movie Factory or Ulead VideoStudio, you should download the appropriate patch on the same link. These updates fix an NTSC/PAL default setting. May have been cause of your original problem.

Message Edited by tgsmith on 12-10-2005 01:12 PM

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