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16.3K Posts

November 26th, 2012 09:00

I moved this to the Operating System section, as you will not usually see as many eyes familiar with your system/issue in the Servers section.

First, you should only ever keep one anti-virus running on your computer.  If school made you install AVG, then uninstall Avast first.

As for your "disk error", I would suggest running diagnostics to see if your disk is healthy (do not rely on non-Dell/non-disk-mfg utilities for the health of your disks):

ftp.dell.com/.../CW1384A0.exe

1. No. This will only restore your data to the point of that backup.  Are you talking about an actual "backup" or are you talking about creating the "recovery disks" prompted by the Dell DataSafe software?

2. Depends on above.  If you are talking about the "recovery disks", then it will contain all programs and software THAT CAME WITH your PC ... just like the day you first turned it on.  Your personal data and any programs or settings installed since you first turned it on would be lost.

3. Very likely doing a "full" backup now will also capture the problem, EXCEPT PERHAPS in the case of an actual bad hard drive.

4. Yes, but soon it will not activate automatically and you will have to call a hotline to activate Office.

So, first, test your disk.  If it passes, then uninstall all AV's and similar utilities, then install only the one you need.  If it fails, copy whatever personal data you need and order a replacement hard drive, then restore from backup or do a clean install of Windows.

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