DisplayLink: NVIDIA Display settings are not available

Question

I have a Dell G5 5500 with NVIDIA GeForce RTX 2070, based on Microsoft Windows 10 Pro 64-Bit Version 20H2 Build 19042.630. It is connected to a Philips 273V5 through a Plugable UD-3900. DisplayLink driver version is 10.0.19041.1. The system cannot link the monitor to the NVIDIA GPU. Photoshop does not work properly. If I click on NVIDIA Control Panel I get error message «NVIDIA Display settings are not available. You are not currently attached to an NVIDIA GPU.» Disabling Intel Graphics driver DOES NOT fix the problem. All other drivers are the latest.

DELL-Jesse L · Answer

Dario de Judicibus,   We have no information on the Philips 273V5 through a Plugable UD-3900. Can you bypass the pluggable UD-3900?

MikevZ · Answer

Same issue here w/ Dell G7 RTX 2700 Super connected to HP 3005pr USB 3.0 port replicator that has an LG ultra-wide screen connected to its display port. Disabling built-in Intel GPU did not work either.

DELL-Jesse L · Answer

Dario de Judicibus,   Did you bypass the plugable UD-3900 to connect to the system?

Dario de Judicibus · Answer

Yes, I did. I connected the monitor directly to G5 by HDMI and NVidia GPU works as expected. However that is not a solution. I have a docking station to avoid to connect different devices to laptop.

Dario de Judicibus · Answer

You can find all pieces of info at the top of this thread.

DELL-Jesse L · Answer

Dario de Judicibus,   What docking station are you connecting to? Is it certified to work on the G5?

DELL-Federico · Answer

Dario de Judicibus,

Sadly we don't have information about the PLUGABLE UD-3900, if the monitor works fine once connected directly to the unit we would suggest to contact the manufacturer for further assistance.

Kind regards,

Dario de Judicibus · Answer

I did. They told me that Windows does not support NVidia GPU on indirect monitors. I am astonished.

Windows General

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