Does xps 13 9360 support 'windows hello'

Question

Hi I have a xps 13 13 9360 and the PIN is greyed out. I am wondering does this laptop supports windows hello. I have tried to enable the PIN feature by editing the registry and enabling it on group policy but it is still greyed out. Any help would be appreciated.

Thanks Abraham

aseruwagi · Answer

Windows 10 is installed

Saltgrass · Answer

A PIN is not necessarily tied to Windows Hello but it is needed to set up a Hello option. I do not know why yours would be greyed out. Do you have any options, such as to Remove the PIN or a link for Forgot my PIN number? Are you logged on with a Microsoft account?

You need to be careful messing with security settings or you may lose your activation/access. Repairing the changes you made to the registry may be necessary.

aseruwagi · Answer

I sign in with a windows account and there no options to remove the PIN. The machine is on a domian with the PIN options enable through group policy and the local policy is setup the same to allow PIN.

Saltgrass · Answer

All I might suggest is to try signing in with a Microsoft Account to see if the PIN option would become available.  Many things in Win 10 are not available unless you are online in that manner, such as syncing files and Cortana.

Mary G · Answer

You need to have ordered the fingerprint reader on the keyboard which is optional ($25) to use Hello. From the sales site--

Microsoft Hello: Enjoy a password-free sign-in with the optional fingerprint reader that gives you the fastest, most secure way to unlock your Windows devices. Using your touch, it recognizes you apart from all others. It waves you in with a friendly hello and even works on apps and Microsoft Edge websites.

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Parco · Answer

when I use finger recognition, the check box is grey out, just can not choose and set the finger print log in ar. why????

speedstep · Answer

This is disabled by Group policy on a domain AND you must be logged into MICROSOFT Account.

https://www.amazon.com/dp/B06XG4MHFJ/

How to set up Windows Hello on Windows 10?

Windows Start button, and open Settings → Accounts → Sign-in options .
On the right panel of Sign-in options you will see Windows Hello .
To set up Fingerprint:
To set up Facial unlock:

Any ole joes crab shack cam will not work.
A camera with a specialized illuminated infrared camera is required.

https://www.amazon.com/Intel-Realsense-D435-Webcam-FPS/dp/B07BLS5477

Two common implementations are the Intel RealSense technology and the Kinect v2.

https://www.amazon.com/Xbox-One-Kinect-Sensor/dp/B00INAX3Q2

https://www.amazon.com/Kinect-Adapter-Xbox-One-Windows/dp/B07GRXJ69H/

When using the option to setup a fingerprint for logging in setup will fail due to a policy restriction or incompatibility with the reader.

https://www.amazon.com/gp/offer-listing/B000HHHP7C/