drivers problem with dimension 2359

Question

Hi Guys

I have dell dimension 2359 and with windows xp home edition on it.
when i try to upgrade with windows xp professional it work but when i go to the control panel --> system --> device manager - i see other devices with (?)question marks. such as USB controller, video adapters and there few more to it. what hould i do that to get these drivers installed? any help please. i think that means that i have not installed that drivers. so then i got dell drivers and utilites cd which came along with the compuers, i installed that. i can not go online. i have cable connected from modem to the ethernet port ont the back of the cpu. And one more problem i have is that when i try to shutdown my standby button is transparent. i can not select that. i cna see it but can not use it. Any help please.

volcano11 · Answer

After upgrading to Windows XP, the first drivers that should be installed are the chipset drivers. Until the chipset drivers are installed, Windows will not be able to recognize or install drivers for many devices. So, install the chipset drivers first, then install the drivers for your network adapter, video adapter, and sound card. Are you sure you have a Dimension 2359? I've never heard of that model. Is it really a 2350?

Steve

kp2502 · Answer

my bad about the model it is 2350. how do i install chipset.? any help on that side. thanks

volcano11 · Answer

http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R47822&SystemID=DIM_PNT_CEL_2350&os=WW1&osl=en&deviceid=3268&devlib=0&typecnt=1&vercnt=1&formatcnt=1&fileid=56457

Steve

kp2502 · Answer

thanks steve will these slove my problem.
right now i can not go online. that means that i have not installed ehternet controller.
in my device manager these few stuff has (?) marke in front of them
ethernet controller, multimedia audio controller, SM Bus controller, Universal Serial Bus Controller, video controller. what should i do for that. it is not there in the driver and utilities cd. any help. appreciate.

volcano11 · Answer

Did you install the chipset drivers? Again, the chipset drivers need to be the first drivers installed. Once the chipset drivers are installed, it will solve the problem of the SM BUS Controller and USB Controllers and you will then be allowed by Windows to install drivers for the video adapter, network adatper, sound card, modem, etc. If you don't install the chipset drivers first, then you cannot install the drivers for these other devices.

Steve

volcano11 · Answer

You might want to try clearing NVRAM (also referred to as clearing CMOS).  Instructions can be found at: http://support.dell.com/support/edocs/systems/dim2350/syssetup.htm#1107258 Steve

kp2502 · Answer

thanks steve i did like you said install chip set and other drivers. but now i have another problem.
cmos checksum error - defaults loaded
when i go into the setup i see
1st boot as floppy drive which is don't have on my computer. then i change it to hard drive and boot it again. it works great. but when i restart the my computer i get that same error again. what should i do now.
steve thanks you very much for your help. its really working for me.
appreciate.

kp2502 · Answer

hey steve by doing clearing cmos it will not hurt my system. I am just doing a favour to a friend. these is not my machine. thanks

volcano11 · Answer

No, clearing CMOS will not hurt the system.  It clears the information on what devices are attached to the motherboard and then forces the BIOS to redetect everything. Steve

kp2502 · Answer

hi steve still has problem. is does not solved. any more help thanks

volcano11 · Answer

Which problem does it still have?  Sorry I can't read your mind or see your computer from this end of the internet. Steve

kp2502 · Answer

i thought the know the problem. if you read the first page. i am talking about cmos checksum error - default loaded. u asked me to remove the pin from the mothermode and place it next to that pins for some time and reverse it back. i did nothing happen. still i have that error. is it beacuse i install chipset drivers. thanks help me here.

volcano11 · Answer

The chipset drivers are necessary for Windows to use the devices connected to the motherboard and has nothing to do with the checksum error. The checksum error is a problem with your BIOS which I asked you to reset. Since this did fix the problem, it indicates that either (1) you have a bad battery on your motherboard, (2) you have a problem with the motherboard, or (3) you have a malfunctioning device attached to your motherboard. You can troubleshoot possibility 1 by replacting the battery. You can troubbleshoot possibility (3) by removing all PCI cards and any device attached to computer, then putting them back, one by one, restarting the computer each time until you find the problem device. If it is a bad motherboard, then you will have to call Dell Tech Support.

Steve

kp2502 · Answer

i did replaced the battery. i do see a (?) mark in the device manager it he (?) mark is in in the other drivers and is in front of Universal Serial Bus (controller). i did check all the usb port in the back and front all of them are working. should i unplug the usb port and see the that solves my problem. or should i down load Dell Dimension System BIOS (Non-Packaged 2350_A02.exe) or (Floppy BR58200.exe). what should i do.

when i see that cmos checksum error i press f2 to go int the setting and in the boot column for 1st boot is shows floppy drive and my machine does not have a floppy drive. why does it say floppy drive. any help here.
thanks

kp2502 · Answer

these is what i see in my device manager

there is a section called Update the USB Controller. under that htere is picture for device manger and that's exact problem is see on my side.
http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1072691&l=en&langid=1&c=us&cs=&s=gen

thanks

Windows General

drivers problem with dimension 2359

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