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662437
April 27th, 2012 22:00
DSUpdate.exe runtime error
Windows 7 64 bit Home Premium. I have encountered a runtime error message as follows:
"Program:...Data Safe Local Back Up\Components\DSUpdate\DSUpdate.exe. Abnormal program termination."
That's pretty much it, no error code or numbers.
I go to the file/folder for DSUpdate.exe, open to follow the prompts as suggested from a community post I read, and get the above message. It also suggested I create recovery media for a work around, which I had already done.
Any other suggestions?
This was a window that popped up titled; Runtime error, Microsoft Visual C++Runtime Library, with the above error message in the window.
No Events found!
Jottle515
18 Posts
0
June 19th, 2012 22:00
dell studio 1558 win 7 64 here. Unfortunately, the patch provided by veejdeej didn't help for me. The patch "CleanViFsb" just runs a quick dos prompt that doesn't seem to do anything. Hopefully, we'll come up with a solution soon. Has anyone else been able to solve this without the patch? It doesn't work for me.
maxd
2 Intern
•
2.4K Posts
0
June 20th, 2012 16:00
Not knowing your level of computer knowledge I ask you:
Did you follow the Installation Instructions per this link:
http://www.dell.com/support/drivers/la/en/19/DriverDetails/DriverFileFormats?c=la&s=dhs&cs=19&l=es&DriverId=R249580
Jottle515
18 Posts
0
June 20th, 2012 16:00
Yep. Followed the instruction to the T. It's basically just running that single file (CleanViFsb). Unfortunately, it seems to do nothing after running. I get the same error from dsupdate.
Jottle515
18 Posts
0
September 29th, 2012 17:00
This is still messed up. Any other solutions out there?
completeidiot
1 Message
0
November 15th, 2012 15:00
I have exactly the same problem on my Studio 1157
Neil Prague1
7 Posts
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November 25th, 2012 09:00
I don't know how much help this will be, as this is a bit vague, but I had the same problem and resolved it. The facts are:
Today I used DSUpdate for the first time ever - successfully. I then messed around looking at the operating system restore facility (I was bored!). I didn't actually launch the process but even so it changed a couple of things on my desktop so I did a System Restore, after which I figured I'd need to run DSUpdate again. That's when I got the runtime error problem. I discovered a new folder in the Program:...Data Safe Local Back Up folder called Updates, and in there was a program file with exactly the same icon as DSUpdate, and a similar name but with a string of numbers added. This offered to perform exactly the same function as DSUpdate, so I ran it and the updating was performed successfully. I've renamed it to DSUpdate and got rid of the old file and the problem (and the Update folder!) has gone away.
I said this was vague as I don't know exactly what happened, but obviously I'd somehow corrupted the original DSUpdate file. I would suggest that you look to see if there is an Updates folder on your computer in Program:...Data Safe Local Back Up/(Components?) and if so, use the file in it to perform further updates.
Hope this is of some help! Good luck.
benbendito12
2 Posts
0
November 13th, 2014 04:00
Hello Neil,
Have the same problem, and I can't find the .exe you were talking about.
I can see that is solved long time ago for you lol, but please help me to find it. Maybe remeber the exe name ?
Hope to read you.
Bye
Neil Prague1
7 Posts
0
November 14th, 2014 23:00
Hello Ben Bendito
I'm on a different computer now that has different Dell files/folders, so I'm unable to reproduce the fix that worked two years ago. I'm afraid I can't remember exactly what I did, sorry. Good luck sorting it!
Neil
benbendito12
2 Posts
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November 17th, 2014 03:00
Hello,
Thanks to you, i'm going to try this :)
Bye
Woykel
1 Message
0
June 23rd, 2015 09:00
I was able to resolve it by performing the following steps:
The update installed with no issues.