ERROR 15, AND NASTY POP UPS

Question

Hi,

First off, thanks for all the help on my last dilema.

Now... When I start my internet (dial up.....yes I know I am living in temp. housing right now while our house is being built.)........ Before Internet Explorer starts when logged on, I get an ERROR 15 in the middle of the screen.

I click OK, and on I go. NOW- nine times out of ten, when Internet Explorer starts up 2 other internet explorer screens pop up. One is a Yahoo search with JUNO, my ISP.

And when I am on the WEB that window just pops up a new window when I click a link.....

The other is a porn site. Now the only way I can figure this happened is by clicking a link in a friends email that took me to a wierd site with all sorts of nasty crud. I quickly deleted it, but now I get these anoying pop ups..

Can anyone help me with this, as I have set my pop up blocker to ON. I have set my internet configurations to not view any porn, but I still get this site.

HELP PLEASE!!!!!

Jeff

Message Edited by jmbstudios on 12-06-2004 08:38 PM

Message Edited by jmbstudios on 12-06-2004 08:44 PM

jwatt · Answer

Jeff, See if Ad-Aware and Spybot can clean up the accidentally acquired malware. Download information and instructions can be found here. Jim

jmbstudios · Answer

OK, Downloaded both programs. When I double click spybots, nothing happens.  Like the program does not start.   I removed it and reinstalled, and still nothing. NOW, I installed Ad-aware, and ran that program and it fixed a bunch of stuff.  Thanks for that.    But I still get the search page popping up, sometimes.  It is driving me nuts.   Anymore help would be much appreciated.  And thanks for the stuff so far...   Jeff Message Edited by jmbstudios on 12-06-2004 11:17 PM

jwatt · Answer

Jeff,

The next step is to download HijackThis, a malware analysis and removal tool, and submit the log it produces for analysis to one of the sites listed below.

Here's an illustrated guide to installing and running HijackThis that you may find helpful.

With the Windows Explorer, go to C:\, right click and create a folder named HJT. Unzip the downloaded file HijackThis.zip into the newly created directory, C:\HJT.

After installing HijackThis.exe in the directory C:\HJT, run Hijackthis from that directory. Click on the 'scan' button and then 'save log' button. Save the file in the directory C:\HJT. Use a name like HijackThis.txt.

Here are some sites where you can receive help analyzing your HijackThis log from trained experts. Note that the sites require registration before you will be able to post.

Subratam.org
BleepingComputer.com
ZerosRealm.com

There's been a renewal of successful malware cleanups in the Dell Forums Virus/Spyware Information and Removal board. You may want to post your HijackThis log in that board.

Copy and paste the contents of the log you saved in a new message in one of the forums listed above. Be sure to describe the problem you're experiencing. DON'T ATTEMPT TO FIX ANYTHING REPORTED BY HIJACKTHIS without expert advice!

There are lots more people with malware problems they haven't been able to resolve than there are expert HijackThis analysts, so please be patient. Please see the Alliance of Security Analysis Professionals (ASAP) site for a complete list of member sites providing support and assistance.

Jim

Denny Denham · Answer

jmbstudios, You might also try this to eliminate the popups.

Windows General

ERROR 15, AND NASTY POP UPS

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