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queseo

4 Posts

7571

April 3rd, 2005 00:00

Error 1719. Windows Installer Service could not be accessed when trying to remove program.

To remedy this I've consulted Microsoft KB. Have tried the clean up utility, have attempted to re-register, verified its location in Windows Registry and attempted to reinstall Windows installer but  in the command prompt I would get a "system cannot find file specified", each time I typed in the information.  Should I go to Microsoft and download Windows Installer?...or What?...At this point I'm afraid I might've made things worse...also I noticed that the Microsoft Knowledge Base had may entries from XP Home Edition users with a similar problem...any ideas?

Mary G

4 Operator

 • 

20.1K Posts

April 3rd, 2005 01:00

This applies: http://support.microsoft.com/default.aspx?scid=kb;en-us;315346 You should have mentioned what program you tried to remove. It might be relevant.

queseo

4 Posts

April 3rd, 2005 01:00

Thanks for the response...I was trying to unistall Mcafee internet security. ....I performed all of the suggestions from that microsoft support page but with no improvement...Should I try installing Windows Installer?

chuket

1.4K Posts

April 3rd, 2005 03:00

Read the whole article first.
 
First, click Start, Run, and type msiexec /unregister in the Open field, and click OK.

In My Computer, right-click Search and locate the following three files:
 
 msi.dll
 msiexec.exe
 msihnd.dll
 
They are hidden files so you’ll need to select Search Hidden Files And Folders under More Advanced Options. When you’ve found the files, rename them, by removing the .dll and .exe extensions and replacing them with an .old extension (for example msi.dll becomes msi.old).

Once you’ve renamed the files, WinXP will automatically replace them with a new copy from the dllcache (a hidden folder where copies of important system files are kept in case you mistakenly delete or rename critical system files).
Restart your computer and try to install or uninstall the program again.

queseo

4 Posts

April 3rd, 2005 22:00

Will give a shot...Thank you!

queseo

4 Posts

April 5th, 2005 03:00

Did the search as you suggested and found the 3 files located in several different places such as Windows\NTservice, Windows\system 32, Windows\prefetch, and some other different  folders. How does one know which one to rename?

chuket

1.4K Posts

April 5th, 2005 13:00

Did you try this first from that site?

The first thing to try is re-registering Windows Installer in the Windows registry. Make sure that no other programs are running and then click Start, Run, type msiexec /unregister in the Open field, and click OK. Next, click Start, Run, type misexec /regserver in the Open field, and click OK. Restart your computer and try installing or uninstalling again.

If so, try renaming the ones in C:\Windows\system32 and reboot and see if it corrects it.

10icTITANFAN

3 Posts

April 5th, 2005 17:00

I also am having the same problem and I have found that for some reason the service is being disabled. I restart and windows installer works then the next time I need to use it, I run into the same problem again, (disabled). What is happening there. I havent a clue.  Thanks

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