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March 31st, 2004 22:00

Error message 1401

I am running windows xp on a dell inspiron 2500.  I bought a palm zire and when I went to download the software, I received the following message:the error message reads in full:Error
1401 Hkey-users\...\classes" verify that you have sufficient access to that key.  I have downloaded and ran a reg clean program and I am still getting the message.  Any ideas?

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2.4K Posts

April 2nd, 2004 16:00

If you are familiar with regedit usage try this (Know how to backup and restore your Registry before attempting this) :





"To possibly fix this problem, go to Start, Run... and type "regedit" without the quotes to run the Registry Editor. Navigate to:



 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ENUM\PCI



You will see a number of keys of the form "VEN_xxxx", where xxxx are strings like "1102&DEV_0004&SUBSYS_00011103&REV_04". Under each of these folders will be another folder with a long numerical name. Open each folder and look for the "DeviceDesc" which matches the hardware you are trying to install. Right Click on the "VEN_xxxx" for that device and select 'Permissions' and then tick "Allow" for "Full Control". Close Regedit and then continue with the installation of your device."



This is an amended answer to a similar problem (Brian Rossbach). NO GUARANTEES !

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