Is your cable modem giving your computer an ip address. to check this.. -> Start -> Run -> type "cmd" -> Launches Command Prompt.. type " ipconfig " -> Info we need is IP ADDRESS. what does this say for you?
Please don't shout at the people trying to help you! You really haven't told us what you are doing to make this happen, but I will offer a guess. Are you changing the device connected to your cable modem? The reason I ask, is that the ip address you gave 192.168.xxx.xxx is the address you would be expected to get from a router. In the your shouting message, above, you say you can connect through Comcast, a cable internet provider. If you are changing the device connected to a cable modem, you must reset the cable modem by turning it off, waiting a few minutes and then turning it on before you turn on the device connected to the modem. The reason for this is that the cable Modem will remember the MAC address of the last device connected to it. If you connect with the computer directly to the modem, then the modem remembers the MAC address of the your ethernet card. If you then switch to a router, then the modem will try to connect, but since the router has a different MAC address than the one it remembers, it will not provide a valid IP address to the router. The problem is solved if everytime you change the device connected to the modem, you turn off the modem and all other devices, wait a few minutes, turn on the modem and wait for it to sychronize again with your isp, then turn on the device connected to the modem and any other devices on the network.
If this is not your problem, I am sorry to have tried to guess.
I am NOT shouting at anyone as everyone so far has been of help.....
I have a router and Comcast and everything worked fine until recently... also, I have tried a disconnect and re- install of the modem and the Winsock settings....
I have re-installed the Winsock 2.0...
The connection still shows me to be on line, and working, but when I try to connect to say "Yahoo", the " no page display" message appears... when I repair the connection, it says the repair task cannot be completed because "the DNS cache cannot be cleared"...
I have 2006 Norton's SystemWorks installed and the associated 2006 Norton's Firewall software... Could it be this causing the problem?
Any further help would be most appreciated... thanks
Norton System Works has invariably caused problems on every system I ever used it on. But, before checking that you might want to make sure the your DNS client service is running correctly. Go to Start > Run and type services.msc the click OK. Double click on the DNS client service and make sure its startup type is set to Automatic and that it is started. If it is already started, stop the service, reboot the computer and check to see if it starts after the reboot and if you can now sucessfully connect to web sites.
It was shaded and I did what you said, rebotted, etc., and it is
not shaded anymore.......
I followed your previous instructions but when I click on
internet explorer ( to get to Yahoo) I get the error message again but am connected with ComCast.....
To help troubleshoot this problem, go to Start > Run and type
cmd then click OK. In the command prompt window that opens, type
ipconfig /all then hit the enter key. Write down the output from this command or select it and save it to a txt file, then copy this output into a reply to this message.
That IP output looks good. You are getting an IP address from the router and the router is passing along the proper DNS server addresses. Can you get to any other sites besides yahoo using that connection? In other words to some sites work but others don't?
This is sounding more and more like a virus or spyware problem. Download, install, update, and run the free versions of Ad-Aware and Spybot and let these programs remove all of the garbage that they find.
If these programs don't solve the problem, go Here and follow the directions to download and run the analysis tool called HijackThis. Generate a log file, then open it and copy and paste the text of the log file in a message in the HijackThis forum where a HijackThis expert can offer advice on how to fix the problem.
SitelTech
276 Posts
0
January 13th, 2006 17:00
Traderric
18 Posts
0
January 13th, 2006 21:00
Yves Jean
24 Posts
0
January 13th, 2006 22:00
That will be a valid ip address.
try this one :
Click the Start button, and then click Run.
Type cmd . At the prompt, type netsh winsock reset reboot the system
Traderric
18 Posts
0
January 14th, 2006 01:00
volcano11
2 Intern
•
28K Posts
0
January 14th, 2006 02:00
Please don't shout at the people trying to help you! You really haven't told us what you are doing to make this happen, but I will offer a guess. Are you changing the device connected to your cable modem? The reason I ask, is that the ip address you gave 192.168.xxx.xxx is the address you would be expected to get from a router. In the your shouting message, above, you say you can connect through Comcast, a cable internet provider. If you are changing the device connected to a cable modem, you must reset the cable modem by turning it off, waiting a few minutes and then turning it on before you turn on the device connected to the modem. The reason for this is that the cable Modem will remember the MAC address of the last device connected to it. If you connect with the computer directly to the modem, then the modem remembers the MAC address of the your ethernet card. If you then switch to a router, then the modem will try to connect, but since the router has a different MAC address than the one it remembers, it will not provide a valid IP address to the router. The problem is solved if everytime you change the device connected to the modem, you turn off the modem and all other devices, wait a few minutes, turn on the modem and wait for it to sychronize again with your isp, then turn on the device connected to the modem and any other devices on the network.
If this is not your problem, I am sorry to have tried to guess.
Steve
Traderric
18 Posts
0
January 14th, 2006 12:00
I am NOT shouting at anyone as everyone so far has been of help.....
I have a router and Comcast and everything worked fine until recently... also, I have tried a disconnect and re- install of the modem and the Winsock settings....
I have re-installed the Winsock 2.0...
The connection still shows me to be on line, and working, but when I try to connect to say "Yahoo", the " no page display" message appears... when I repair the connection, it says the repair task cannot be completed because "the DNS cache cannot be cleared"...
I have 2006 Norton's SystemWorks installed and the associated 2006 Norton's Firewall software... Could it be this causing the problem?
Any further help would be most appreciated... thanks
TR
volcano11
2 Intern
•
28K Posts
0
January 14th, 2006 14:00
Norton System Works has invariably caused problems on every system I ever used it on. But, before checking that you might want to make sure the your DNS client service is running correctly. Go to Start > Run and type services.msc the click OK. Double click on the DNS client service and make sure its startup type is set to Automatic and that it is started. If it is already started, stop the service, reboot the computer and check to see if it starts after the reboot and if you can now sucessfully connect to web sites.
Steve
Traderric
18 Posts
0
January 14th, 2006 15:00
In checking my internet setup, my DNS Client Service appears to be shaded. What does this mean and how do I correct it?
Does Steve's solution correct this problem?
Thanks....
volcano11
2 Intern
•
28K Posts
0
January 14th, 2006 16:00
What do you mean it "appears to be shaded"? Are you logged on to an account with administrator privileges? Can you not stop or start the service?
Steve
Message Edited by volcano11 on 01-14-2006 12:15 PM
Traderric
18 Posts
0
January 14th, 2006 16:00
volcano11
2 Intern
•
28K Posts
0
January 14th, 2006 17:00
Traderric
18 Posts
0
January 16th, 2006 14:00
Windows IP Configuration
HOST Name: (my last name)
Primary DNS: (blank)
Node Type: unknown
IP Routing Enabled: no
WINS Proxy Enabled: no
DNS Suffix SearchList: hsdl.ar.comcast.net.
Ethernet Adapter Local Area Connection 3
Connection-Specific DNS Suffix: hsdl.ar.comcast.net
Description: Intel (R) Pro/100 VE Network-Connection
Physical Address: 00-07-E9-D6-D8-92
DHCP enabled: yes
AutoConfig. enabled: yes
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Def. Gateway: 192.168.0.1
DHCP Server: 192.168.0.1
DNS Servers: 68.87.68.162 and 68.87.74.162 and 68.51.0.6
Per your request... Thanks
volcano11
2 Intern
•
28K Posts
0
January 16th, 2006 17:00
That IP output looks good. You are getting an IP address from the router and the router is passing along the proper DNS server addresses. Can you get to any other sites besides yahoo using that connection? In other words to some sites work but others don't?
Steve
Traderric
18 Posts
0
January 16th, 2006 19:00
no sites as msn or yahoo will open....
DNS Client shaded again...
IP repair connection still gives error saying again "cannot clear DNS cache" and
ipconfig/flushdns says: function fails during execution...
I am learning alot of IT stuff but the problem still is with me...
Should I re install XP? Thanks
volcano11
2 Intern
•
28K Posts
0
January 16th, 2006 21:00
This is sounding more and more like a virus or spyware problem. Download, install, update, and run the free versions of Ad-Aware and Spybot and let these programs remove all of the garbage that they find.
If these programs don't solve the problem, go Here and follow the directions to download and run the analysis tool called HijackThis. Generate a log file, then open it and copy and paste the text of the log file in a message in the HijackThis forum where a HijackThis expert can offer advice on how to fix the problem.
Steve