Error message

Question

For 3-4 weeks, I have been receiving the following message: Windows Explorer has encountered a problem and must shut down, we are sorry, etc...... The detailed information I receive is:

Appver: 6.0.2800.1221
Modname:ntdll.dll
Modver: 5.1.2600.1217
Offset: 00007ec4

My critical windows updates & my virus program updates are all current. I did a full check of my computer with negative results. When I check the programs that are running on my computer, in one case but not all, the "my picture folder" has stopped responding. If I remove this problem, I can go back into my picture folder and continue whatever... This problem has occurred in several folders.

Thanks for your help

Shelnan · Answer

You could try:  sfc /scannow I beleive that it checks for corrupted files and fixes them uing the re-installation disk.

redwolfe_98 · Answer

if you are using some program for writing directly to cd's, you could try not using that, and see if that corrects the problem..

virgil Scalf · Answer

Thanks for replying to my message. I tried the system file checker. After the file checker completed its task, I did not get any messages. So, I assume all the critical file were ok. Later that evening, I had another occurrence of the same problem. The ntdll.dll file is always listed in the error message. I searched my system for all ntdll.dll files.

ntdll.dll c:\windows\system32 639kb 5/1/2003
ntdll.dll c:\windows\$NtuninstallQ815021$ 653kb 8/29/2002
ntdll.dll c:\windows\system32\dllcache 639kb 5/1/2003
ntdll.dll C:\I386 653kb 8/29/2002
ntdll.dll C:\I386\system32 653kb 8/29/2002

Thanks again

Virgil

virgil Scalf · Answer

Thanks for replying to my message. I use easy cd creater 5 to saves files to a cd, but I use it about once a month, and it has never been in use when I had the problem. Thanks again Virgil

redwolfe_98 · Answer

i don't use a cdrw so i am not familiar with using them, but i have heard that programs that are used for writing directly to cd's can cause "explorer" to crash.. so, if you are running "directcd" of something like that it could be causing the problem.. whether you actually use the program to write directly to cd's is not the issue, but whether or not the program is running..

http://club.cdfreaks.com/lite/t-77929.html

redwolfe_98 · Answer

i did a search for 'ntdll.dll error', with google.. maybe you can find a solution by looking through those links.. http://www.google.com/search?hl=en&ie=UTF-8&q=ntdll.dll+error

virgil Scalf · Answer

I am aware of directcd, but I never use it. Thanks for your reply.

maxd · Answer

I think it may be related to your Roxio software (Easy CD/DirectCD); did you do the upgrade from the Roxio/Symantec site ?

I think this is a compatibilty problem and a fix(upgrade) may well fix it. Go to Start/Run and Enter this command:

msconfig

On the "Startups" tab un-check all Roxio software, apply, ok, restart computer. If you cease getting the error messages then you probably need the update. btw, your ntdll.dll file appears ok.

virgil Scalf · Answer

Thanks very much. I'll give it a try.

virgil Scalf · Answer

I checked my system configuration utility and directcd was checked. I unchecked it and for a couple of days, I thought the problem was solved, but the same problem has occurred again. In most cases, but not all, the My Picture's folder stops responding and I go throught the routine of sending the error message to Microsoft. Then the folder is shut down, and a few icons in the system tray disappear. Then I can reopen the My Picture's folder and continue on until the next time the eror occurs.

maxd · Answer

1. Do an online AV scan. http://housecall.trendmicro.com/

2. Download , install, update and run this freeware. http://www.tucows.com/preview/236049.html

3. Uninstall the Roxio suite, restart and re-install Roxio software.

4. If you're using Easy CD Creator 5 Basic update it for XP from this site.

http://www.tucows.com/preview/236049.html

If you are not comfortable doing the uninstall/reinstall process skip #3.

virgil Scalf · Answer

I checked for viruses and spyware on my computer with negetive results. I removed/re-installed Easy CD Creator 5 Basic and updated it to XP. However, I continue to receive an error notice with the following information.

Appver: 6.0.2800.1221
Modname:ntdll.dll
Modver: 5.1.2600.1217
Offset: 00007ec4

Thanks for your help.

Shelnan · Answer

I went to Google and did a search on ntdll.dll.  It came back with a bit.  A person (could have been you) was talking about the same dll errors that had to do with jpeg.  I don't know if his problems got solved, but there were links to places to get a new ntdll.dll.  This place is free downloads www.dll-files.com   I'm not too tech about this but maybe one of these links can help.

maxd · Answer

I posted a few ideas yesterday but the board went down or timed out and I had to run. Sorry.

1. Run MS qfecheck utility. http://support.microsoft.com/default.aspx?scid=kb;EN-US;q282784

2. Check your Device Manager re bad drivers, esp. video (ati ?).

3. Run this command: dxdiag

4. Run this command: msconfig. Hit the Expand Files button. Fill in the 3 boxes with these entries:

ntdll.dll

c:\windows\system32\dllcache

c:\windows\system32

Expand, ok, etc.

5. Special MS hotfix for a similar message; ask them if it may be applicable to your message.

http://support.microsoft.com/default.aspx?scid=kb;en-us;824136&sd=tech

Windows General

Error message

Was this post helpful?