error- 'rasautou.exe- Application error...

Question

I get an error whenever I sign on to the internet: "rasautou.exe- Application error. The instruction at "0x00! 00000" referenced memory at "0x00000000" The memory could not be read." I re-satarted my computer, looked up rasautou.exe and deleted all *.temp files. I also updated my Norton virus protection, and ran this, along with Spybot Search and Destroy and Ad-Aware. I also ran the program on the Microsoft website at windowsupdate.com. I can not seem to get rid of the pop-up, and it disconnects my internet connection the first time i log on the internet. I have to log on again. Can I just un-install it, and install it again from a web site or disc? Or do I need to do a clean install of Windows? Is this program necessary?

I did add a new program-JASC Paint Shop Pro- Dell edition. I un-installed it, but the pop-up is still there.

Any Ideas?

kippy50 · Answer

Have you had a virus in the past that you cleaned up?  The only reference I get to it, is its part of a virus.  I ask because you stated you ran your virus scanner and you didnt report any findings.  Do a search for rasautou.exe at www.google.com and read over what is said in some of the results.  Kip

Mary G · Answer

Symantec doesn't have this listed as a virus. You can uncheck it in msconfig Startup tab or just remove it from the Run key if you are comfortable & careful with editing the Registry. Look under this key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Just delete that entry from the entries in the righthand column. Be careful to not change anything in the left column. You should mark this Run key as a Favorite in the Registry editor.

JRosenfeld · Answer

From what I've read on a french forum, rasauto.exe is not a virus or malware, it is a Microsoft autodialler, used by things like automatic update. Rasauto.exe is in my System32 folder and also in the I386 folder, so it is a legitimate XP file. Since you say the message occurs, not when Windows loads, but later, then it will probabvly not be in the startup list either.

The suggestion is to disable automatic updates service. click start, run, type services.msc, In the right pane, double click on Automatic updates, click stop, in the startup type dropdown box select disabled, click apply, OK.

If that resolves the problem, you can still update Windows manually by going to the Windows update site every so often.

Another suggestion is to uncheck the box 'redial if the connection is dropped': control panel, network connections, right click on the dial up connection (or whatever connection you use), properties, option tab.

Message Edited by JRosenfeld on 01-30-2004 07:06 PM

michaeledolan · Answer

Thanks for the advice, guys.  It turns out that the problem was in my SBC/yahoo dial-up program.  I checked run-msconfig, and unchecked the 'remote access connection' boxes under the 'services' tab, and SBC/yahoo would not connect anymore.  So I un-installed and re-installed SBC/yahoo dial, re-checked the 'remote access connection' boxes, and everything works fine.  I do appreciate the help- I received several responses suggested I look in msconfig.  Y'all are GREAT!!

Windows General

error- "rasautou.exe- Application error...

Was this post helpful?