Explorer error

There are reports of this error being caused by spyware or other internet parasites.  What programs are you running when this error message occurs?  Have you scanned your system for spyware and removed all of it.  If not, download, install, update, and run Ad-Aware and Spybot (both have free versions) and let these programs remove all of the garbage that they find.

http://www.lavasoftusa.com Ad-Aware

http://www.safer-networking.org/index.php?page=download Spybot

If these programs don't solve the problem, go to the following site and follow the directions to download and run the analysis tool called HijackThis.

http://tomcoyote.com/hjt/

Generate a log file, then open it and copy and paste the text of the log file in a message in one of the following forums:

http://subratam.org/
http://www.zerosrealm.com/forums/
http://www.bleepingcomputer.com/

where a certified HijackThis expert can offer advice on how to fix the problem:

Steve

When Windows starts, the error message appears

"Explorer has caused a segment error in modul USER.EXE in 0013:0000086d"

blocking the system.

The system is not responding and I cannot do anything.

domenico

If you can boot to Safe Mode, you could install those programs and run them.  (Update them first if you can get internet access in Safe Mode).

Steve

I have solved the problem booting to MS-DOS with CD-ROM (since I could not start Windows even in Safe Mode)

and restoring a previous system configuration by the System Restore utility.

After that, I have downloaded ad-aware and spyboot software to eliminate nasty insects.

Thanks a lot to Steve.

Domenico